Senior Solution Architect - Agentforce Contact Center
InformaticaBase Salary
$123k - $227k/yr
Responsibilities
- Serve as a strategic advisor and platform expert for PACE industry clients using Agentforce Contact Center.
- Lead workstreams in complex enterprise engagements and drive customer vision, execution, deliverables, and acceptance.
- Guide customers and colleagues in deploying emerging technologies and agentic delivery approaches.
- Lead discovery sessions, define business requirements, write user stories, and produce system and functional designs.
- Define system architecture landscapes, identify gaps, and deliver solutions aligned with desired business outcomes.
- Document business processes and wire-frame system designs using process flow diagrams, UML, and sequence diagrams.
- Manage risks, customer expectations, complex negotiations, roadblocks, and issue resolution.
- Review and correct project or program direction, approaches, and artifacts to keep solutions on track and maintainable.
- Present complex concepts and solution recommendations to stakeholders ranging from technical teams to C-suite executives.
Requirements
- Extensive experience configuring and customizing Agentforce Contact Center.
- Experience driving agentic delivery and using AI toolchains such as Claude, Cursor, and Elements Cloud.
- Expert-level experience defining system architecture landscapes, identifying gaps, and delivering comprehensive solutions.
- Experience leading discovery, defining requirements, writing user stories, and producing detailed system and functional designs.
- Experience documenting business processes and wire-framing system designs with process flow diagrams, UML, and sequence diagrams.
- Strong presentation, written, verbal communication, facilitation, listening, problem-solving, and stakeholder management skills.
- Ability to manage complex enterprise implementations with multiple workstreams and diverse customer roles.
- Ability to rapidly learn new concepts, business models, and technologies and resolve problems creatively.
- Bachelor’s degree in technology, engineering, or a related quantitative discipline, or equivalent demonstrable work experience in lieu of a degree.
- Proven results delivering high-value business outcomes with an agile approach and leading customer or partner success stories are preferred.
- Relevant Salesforce certifications and accreditations and consulting experience are preferred.
Benefits
- Travel is required up to 50%.
- Salesforce offers time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
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About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com