20 hours ago
Sydney, Australia +2 moreSenior
Responsibilities
- Provide day-to-day support across Microsoft Power Platform client environments.
- Investigate application, authentication, Dataverse, flow, integration, performance, and environment issues.
- Deliver Power Pages components, Power Automate flows, Power Apps changes, Dataverse configurations, and platform improvements.
- Support release management, deployment validation, configuration changes, patching, rollback planning, and release testing.
- Prepare technical documentation, configuration guides, test scripts, support runbooks, release notes, and knowledge articles.
- Track incidents, ticket trends, platform outcomes, service outcomes, and client feedback, and recommend improvements.
- Support service governance, ticket prioritisation, SLA commitments, knowledge management, access controls, change controls, and shared-services processes.
- Facilitate workshops, triage sessions, support meetings, technical walkthroughs, and stakeholder briefings.
Requirements
- At least 5 years of experience supporting Microsoft Power Platform, Power Pages, business applications, live client environments, application support, or solution delivery.
- Experience with Power Pages websites, Dataverse solutions, Power Automate flows, SIT, UAT, end-user coordination, go-live activities, ticket resolution, and managed services programs.
- Bachelor’s degree in IT, computer science, business systems, engineering, cloud computing, software development, or a related field.
- Strong knowledge of Power Pages, Dataverse, Power Apps, Power Automate, Power Platform administration, solution management, Microsoft Entra ID, web technologies, integration patterns, and support processes.
- Ability to troubleshoot Power Platform defects, authentication issues, configuration problems, flow failures, integration errors, performance concerns, and environment issues.
- Australian citizenship and eligibility to obtain and maintain an Australian Government security clearance.
- Strong communication, problem-solving, troubleshooting, documentation, configuration, and stakeholder-management skills.
- Power Platform, Dynamics 365, Azure, integration, governance, or IT service management certifications are desirable.
- Microsoft Certified: Power Platform Developer Associate (PL-400), Power Platform Functional Consultant Associate (PL-200), and Power Platform Solution Architect Expert (PL-600) certifications are desirable.
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About Avanade
Avanade is the world’s leading expert on Microsoft. Trusted by over 7,000 clients worldwide, we deliver AI-driven solutions that unlock the full potential of people and technology, optimize operations, foster innovation and drive growth. As Microsoft’s Global SI Partner we combine global scale with local expertise in AI, cloud, data analytics, cybersecurity, and ERP to design solutions that prioritize people and drive meaningful impact. We champion diversity, inclusion, and sustainability, ensuring our work benefits society and business.