Responsibilities
- Advise Sprinklr’s largest and most complex enterprise customers as a trusted executive partner.
- Own architectural strategy for large-scale, multiyear transformation programs.
- Define enterprise standards for AI, data, CCaaS, and omnichannel customer engagement architectures.
- Serve as the final escalation point for complex integration, data, and AI challenges.
- Influence Sprinklr’s product and platform roadmap through customer insight.
- Establish reference architectures and best practices across the global solutions architecture organization.
- Mentor Lead and Senior Solutions Architects and elevate technical excellence.
- Represent Sprinklr as a thought leader in AI-powered customer experience and enterprise architecture.
Requirements
- Bachelor’s degree in computer science, mathematics, or engineering is required; a master’s degree is strongly preferred.
- 15+ years of experience in enterprise architecture, data architecture, and Contact Center/UC environments.
- 5+ years of experience leading CCaaS software architecture at scale.
- Deep expertise in AI, automation, and machine learning.
- Proven leadership in multi-cloud, hybrid-cloud, and real-time data architectures.
- Strong executive presence and strategic influence.
Benefits
- Voluntary healthcare coverage for employees and families in applicable countries.
- Paid time off for rest and personal well-being.
- Access to an open mentoring program focused on growth and development.
- Benefits vary by region.
Categories
About Sprinklr
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises — including Microsoft, P&G, Samsung, and 60% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.