9 days ago
Toronto, CanadaMid Level / Senior
H1B Sponsor
Responsibilities
- Serve as the primary technical escalation point for database-related customer issues.
- Triage and prioritize incoming issues while meeting SLA targets.
- Reproduce customer-reported bugs and document findings for Engineering.
- Support customers with onboarding and troubleshooting for database configurations.
- Contribute to Airbyte's open-source database connectors and fix bugs.
- Train and mentor Technical Support Engineers on database connector concepts.
- Create and maintain knowledge base articles and troubleshooting guides.
Requirements
- 2+ years in software engineering, data engineering, or technical support.
- Fluency in SQL and experience with query plans and performance bottlenecks.
- Proficiency in Java or Kotlin for debugging JVM-based connector code.
- Hands-on experience with relational databases and data integration concepts.
- Understanding of cloud platforms and ELT/ETL workflows.
- Strong troubleshooting instincts and clear communication skills.
- Flexibility to work various shifts including Sun–Thu or Mon–Fri.