4 hours ago
Responsibilities
- Co-own enterprise accounts and sales campaigns with assigned sellers, leading every technical stage of the deal cycle.
- Build tailored demos and conversational AI experiences across voice and chat, including integrations with customer systems.
- Design scalable architectures and address data security and compliance requirements for enterprise customers.
- Bring customer needs into product roadmap discussions with Product Management, Customer Success, and Sales Enablement.
- Improve internal processes, documentation, and ways of working across the Solutions Engineering team.
- Represent Parloa at client on-sites, external events, and company gatherings.
Requirements
- 7–10+ years of experience as a Solutions Engineer, ideally at a SaaS vendor.
- Strong understanding of enterprise sales processes and frameworks such as MEDDPICC.
- Deep experience with contact center technologies, including CCaaS or UCaaS, VoIP, telephony, call flows, voice, and chat design.
- Deep knowledge of enterprise technology stacks including Azure, AWS, and GCP, with hands-on API integration and maintenance experience.
- Working understanding of generative AI and LLMs, including competency in prompt engineering and design.
- Ability to present credibly to technical and executive audiences.
- Experience with Channel, ISV, or GSI partners or in a fast-paced startup is preferred.
Benefits
- Compensation includes on-target earnings consisting of base salary and performance-based variable compensation, plus equity.
- The role includes approximately 20–30% travel.
Tech Stack
Categories
Solutions Engineering
About Parloa
Parloa builds an enterprise platform to design, deploy, and manage AI voice and chat agents for customer service across telephony and digital channels. It sells its software as SaaS and in customer-controlled environments, integrating with contact center systems and automating conversations, routing, and transactions. Founded in 2018 and headquartered in Berlin, the privately held company serves global brands including Booking.com, Allianz, SAP, TUI, and HealthEquity.