10 days ago
Remote, United StatesMid Level
H1B Sponsor
Responsibilities
- Qualify sales opportunities by understanding customer needs and translating them into Cresta technical requirements.
- Partner with Enterprise Account Executives to discover prospect challenges and support large enterprise sales cycles.
- Lead discovery calls and coordinate with cross-functional teams to build and deliver product demonstrations.
- Provide contact center and customer experience operations insights to prospective customers.
- Drive adoption during proofs of value by training managers and users on the Cresta solution.
- Translate prospect use cases into technical solutions and demonstrate the path to return on investment.
- Run product demos and ROI workshops that communicate value and support financial business cases.
- Provide product management with feedback about field successes and failures.
Requirements
- At least 4 years of customer-facing experience, including 3–5 years in a technical pre-sales capacity supporting large enterprise sales cycles.
- Deep hands-on expertise with Conversational AI and CCaaS platforms and experience modernizing contact center operations.
- Experience with Salesforce.com, contact center infrastructure, and enterprise SaaS environments.
- Strong presentation, problem-solving, collaboration, learning, and client engagement abilities.
- AI sales engineering experience of at least 2 years is a bonus.
- Experience in a high-growth startup environment is a bonus.
Benefits
- Comprehensive medical, dental, and vision coverage.
- Flexible paid time off.
- Paid parental leave for all new parents.
- Retirement savings plan.
- Remote work setup budget.
- Monthly wellness and communication stipend.
- In-office meal program and commuter benefits for onsite employees.
- Remote work support is provided, with onsite employee benefits available for in-office staff.
Categories
Solutions Engineering
About Cresta
Cresta unlocks the true potential of the contact center, turning every customer conversation into a competitive advantage. Combining the best of AI and human intelligence, Cresta improves the customer experience and powers revenue and efficiency gains across every channel. The platform transforms contact centers with AI agents, AI-augmented human agent assistance, and comprehensive insights, coaching, and quality management. Companies like Alaska Airlines, Cox Communications, and Intuit use Cresta to power world-class customer experiences every day.