3 hours ago
Base Salary
$160k - $200k/yr
Responsibilities
- Own technical scoping and feasibility for pre-sales opportunities and partner integrations.
- Build working integrations with third-party APIs, CRMs, field service management platforms, telephony systems, and partner ecosystems.
- Create reusable demo environments, sandbox tooling, fixture data, scripts, and reference implementations.
- Configure and tune Avoca’s conversational AI, including prompt engineering for customer workflows.
- Act as the technical counterpart to Account Executives and Partnerships in discussions with prospect and partner engineering teams.
- Troubleshoot technical issues during evaluations, pilots, and proofs of concept.
- Feed recurring integration gaps and field learnings to Product and Engineering and keep demo environments current.
- Own pre-sales builds and demo layers, handing hardened production deployments to Forward Deployed Engineering and Implementation.
Requirements
- At least 4 years of experience in a technical, customer-facing role such as Solutions Engineering, Sales Engineering, Forward Deployed or Deployment Engineering, Implementation or Integration Engineering, Solutions Consulting, or software engineering with meaningful customer exposure.
- Proficiency in TypeScript or JavaScript and hands-on experience with Next.js, React, and Node/Fastify.
- Ability to independently build production-grade integrations or demo tools rather than only specifying them.
- Experience integrating third-party APIs and enterprise systems using REST, JSON, authentication/OAuth, and webhooks.
- Working SQL knowledge and a solid understanding of relational data modeling and transformation.
- Experience owning technical work end-to-end from requirements through build, testing, and rollout.
- Strong technical judgment, troubleshooting ability, and communication skills with technical and non-technical audiences.
- Product mindset toward internal demo and sandbox tooling.
- Familiarity with AI-powered products, conversational AI platforms, or data-driven systems.
- Preferred experience includes prompt engineering, call center or communications platforms, CRM or FSM integrations, and Partnerships or channel support.
Benefits
- Comprehensive medical, dental, and vision insurance.
- Company-sponsored 401(k) through Vestwell.
- Flexible PTO and U.S. federal holidays.
- Company-wide off-sites, daily in-office lunch through Parkday, and a monthly wellness stipend.
- Dinner is covered when working late, with commuter benefits and late-night rideshare.
- Standing desks and workspace accommodations are available on request.
- Core tools and software are provided.
- Full-time, in-office work at the New York City location.
Tech Stack
Categories
Solutions Engineering
About Avoca
Avoca builds an AI-driven front office for service businesses, with conversational agents that answer inbound calls, qualify leads, and book jobs. The company sells its call-center platform to home-service operators across HVAC, plumbing, electrical, roofing, pest control, and automotive. Founded in 2022 and headquartered in New York, Avoca is YC-backed and is used by 800+ operators.