2 hours ago
Remote, EMEASenior
Responsibilities
- Develop trusted relationships with key business and IT stakeholders and understand partners’ business goals and technical solutions.
- Provide hands-on technical and architectural guidance for OpenShift and OpenStack implementations.
- Perform technical reviews, identify and prevent issues, and advise partners on technology changes, disruptions, and mitigation strategies.
- Troubleshoot technical issues, manage partner use cases, and drive escalations with Red Hat, partner, and customer teams.
- Act as the partner advocate and point of contact during major incidents, managing expectations and communications through resolution.
- Provide guidance on current and future Red Hat products and communicate how cloud solutions and roadmaps align with partner use cases.
- Complete operational performance analysis and present periodic reviews to leadership.
- Create partner engagement plans and maintain accurate case and solution documentation.
- Collaborate with Engineering, Product Management, Technical Support, field teams, customers, and partners to debug, test, and resolve issues.
- Develop solution patterns with product engineering teams and help drive adoption of Red Hat cloud technologies.
- Contribute internal knowledge, best practices, projects, initiatives, subject-matter expertise, and mentorship.
- Travel as necessary to visit partners and attend regional events.
Requirements
- Experience in a support, development, engineering, or quality assurance organization.
- Expertise with enterprise cloud solutions such as Red Hat OpenShift, containers, and Kubernetes.
- Advanced technical knowledge of OpenStack and its components.
- Ability to manage and grow enterprise partner relationships through proactive, relationship-based support.
- Outstanding verbal and written communication skills, including the ability to explain complex information clearly and concisely.
- Competence in enterprise architecture and strategic business drivers.
- Ability to manage multiple issues and projects with strong attention to detail.
- Direct experience with a variety of hardware or partner vendors.
- Experience delivering training and presentations.
- Experience in system management, cloud, or server virtualization is a plus.
- A bachelor's degree in a technology-related discipline, preferably computer science or engineering, is a plus.
- Prior technical leadership or mentorship experience is a plus.
Benefits
- Flexible work environments ranging from in-office and office-flex to fully remote, depending on role requirements.
- Travel within the region may be required to visit partners and attend events.
- Red Hat provides reasonable accommodations to job applicants with disabilities.
- Red Hat is an equal opportunity workplace and affirmative action employer.
Tech Stack
Categories
Solutions Engineering
About Red Hat
Red Hat is the world’s leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, hybrid cloud, edge, and Kubernetes technologies. We hire creative, passionate people who are ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.