6 days ago
Responsibilities
- Partner with Sales to communicate Grafana’s value proposition, vision, and strategy to customers.
- Own technical customer engagements and help close high-velocity opportunities through technical expertise and competitive knowledge.
- Deliver product and technical presentations, demos, hands-on enablement, and technical evaluations.
- Communicate customer and competitive feedback to internal Product Management, Engineering, and other teams.
- Drive product conversations based on customer needs and problems.
- Create documentation, blog posts, videos, knowledge base articles, and other enablement materials.
Requirements
- 5+ years of technical pre-sales experience, ideally with open-source technologies or in the metrics and monitoring space.
- Strong written and oral communication skills for collaborating with global customers and distributed internal teams.
- Technical mindset, enthusiasm for solving customer challenges, and desire to continue growing technically.
- Strong judgment, collaboration, leadership, initiative, creativity, and ability to work independently in a startup environment.
- Candidates may also have post-sales or engineering experience, or be recent coding bootcamp graduates.
Benefits
- 100% remote work with a global, remote-first culture.
- Restricted Stock Units are included with all roles.
- 30 days of annual leave per year, including 3 Grafana Shutdown Days, subject to local legislation.
- In-person onboarding with fellow new Grafanistas.
- Career growth pathways, transparent communication, and empowered teams.
Categories
Solutions Engineering
About Grafana
Grafana Labs builds open-source observability tools and a managed SaaS, Grafana Cloud, used by engineering and SRE teams to monitor, visualize, and analyze telemetry. Its products include Grafana dashboards plus Loki (logs), Tempo (traces), and Mimir (metrics), offered as cloud subscriptions and enterprise software. Privately held and headquartered in New York, it serves customers such as Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce.