ServiceNow Developer
Rockwell Automation4 days ago
Pune, India or Bengaluru, IndiaSenior
Responsibilities
- Lead and oversee the enterprise ServiceNow platform, including ITSM modules and the CMDB/ITAM repository.
- Develop, configure, administer, script, test, debug, document, and upgrade ServiceNow applications and instances.
- Manage ServiceNow integrations with LDAP, Active Directory, Single Sign-On, APIs, and flat-file systems.
- Maintain platform uptime, performance, stability, technical health, compliance, governance, and production communications.
- Gather requirements, support user story creation and grooming, and deliver automation and new functionality based on best practices.
- Manage ServiceNow administrators, the intake process, and the platform roadmap.
- Create service-performance reports with data analytics teams for IT teams, leadership, and business stakeholders.
- Train end users on ITSM processes and procedures and communicate production-impacting downtime and activities.
- Perform annual or twice-yearly ServiceNow upgrades across production and lower environments.
Requirements
- Bachelor’s degree in computer science, MIS, information technology, or a related field, or a relevant certification or equivalent experience.
- At least 8 years of experience supporting ServiceNow ITSM through administration, configuration, development, and upgrades.
- ServiceNow implementation experience in development, configuration, and administration within an enterprise environment.
- Experience with ServiceNow users, groups, roles, CMS development, ACLs, business rules, workflows, UI actions, UI policies, dictionary configuration, and catalog items.
- Experience integrating ServiceNow through API-led or flat-file integrations and working across multiple vendors or managed service providers.
- Strong understanding of ITSM processes and experience with ServiceNow components including Incident, Change, Problem, ITAM, CMDB, Knowledge Management, Release Management, Discovery, Service Mapping, Financial, and Procurement.
- ServiceNow Developer Certification is strongly preferred.
- ITIL Foundations V3 or V4 certification and knowledge of the ITIL Service Lifecycle are preferred.
- Orchestration and Discovery experience, IT operations management knowledge, Lean IT or Six Sigma certifications, and ITIL CSI certification are preferred.
- Experience with Agile SAFe methodology, data analytics, application development methodologies, and merging multiple ServiceNow instances is preferred.
Benefits
- Comprehensive mindfulness programs with a premium Calm membership.
- Volunteer paid time off available after six months of employment for eligible employees.
- Volunteer and charitable donation matching program.
- Employee Assistance Program.
- Personalized wellbeing programs through the OnTrack program.
- On-demand digital course library for professional development and other local benefits.
- Hybrid work arrangement with expected onsite work at a Rockwell location on Mondays, Tuesdays, and Thursdays unless business obligations require otherwise.
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