2 months ago
Remote, United StatesSenior
Base Salary
$130k - $163k/yr
Responsibilities
- Own executive-level relationships and strategic engagement for enterprise and high-value customers.
- Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices.
- Drive alignment between customer business goals and Sysdig’s technical capabilities through Success Planning and Outcome Mapping.
- Lead Customer Business Reviews and strategic touchpoints with technical and non-technical stakeholders.
- Lead hands-on workshops and help customers optimize use of the Sysdig platform.
- Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth.
- Identify and mitigate account risk through health monitoring, technical diagnostics, and stakeholder alignment.
- Partner with Product and Engineering to communicate customer requirements and align roadmap initiatives.
- Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution.
- Mentor junior CSMs and CSEs and contribute to process improvements, best practices, and internal enablement.
Requirements
- 5+ years of experience in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company.
- Proven experience managing enterprise customer relationships and navigating complex organizations.
- Hands-on experience installing and troubleshooting container-based solutions on Kubernetes.
- Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
- Experience with scripting and API integration to support and troubleshoot technical solutions.
- Demonstrated success driving measurable customer outcomes and leading executive-level engagements.
- Strong business acumen and ability to translate technical capabilities into business impact for engineers and executives.
- Experience managing issues, performing root cause analysis, and driving resolution.
- Excellent communication, presentation, and stakeholder-management skills.
- One or more of CKAD, CKA, or CKS certifications.
- Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms.
- Background in cybersecurity or DevSecOps is a plus.
- Experience working with Sysdig and/or Falco is a plus.
Benefits
- Extra days off to prioritize well-being.
- 401(k) Retirement Savings Plan with a 3% company match.
- Maternity and parental leave.
- Mental health support for employees and their families through the Modern Health app.
- Full health benefits package for employees and their families.
- Full-time position with a stated U.S. annual compensation range.
- Remote role, indicated by the #LI-Remote posting tag.
Tech Stack
Categories
Solutions Engineering
