8 months ago
Base Salary
$200k - $325k/yr
Responsibilities
- Design, implement, and operate large-scale distributed systems for AI agents, workflow orchestration, and data pipelines.
- Write and maintain Terraform modules across AWS, GCP, and Azure environments.
- Build deployment packages, installation scripts, and infrastructure templates for self-hosted customer installations.
- Provide technical guidance and troubleshooting support for enterprise customers.
- Improve production availability, performance, and reliability through monitoring, alerting, incident response, and capacity planning.
- Build internal tools and platforms that help product engineers deploy, test, and operate services.
- Design resilient architectures for cloud-hosted and self-hosted deployments.
- Profile and optimize compute, storage, networking, and database performance.
- Implement security best practices and support enterprise compliance requirements.
Requirements
- At least three years of experience building and operating large-scale distributed systems in production.
- Strong experience writing and maintaining Terraform for infrastructure provisioning and management.
- Deep knowledge of at least one major cloud provider: AWS, GCP, or Azure.
- Experience building, packaging, and supporting self-hosted or on-premises enterprise software deployments.
- Proficiency in Python, Go, or similar languages for automation, tooling, and infrastructure services.
- Strong understanding of networking, databases, Docker, Kubernetes, and orchestration systems.
- Experience with monitoring, logging, alerting, and incident management tools such as Datadog, Prometheus, Grafana, or PagerDuty.
- Ability to communicate technical concepts to customers and provide infrastructure support and guidance.
- Ability to debug complex system issues, analyze performance bottlenecks, and implement effective solutions.
- Preferred experience includes production Kubernetes, CI/CD and deployment automation, Temporal, Kafka, data warehouses, ETL pipelines, security and compliance frameworks, complex enterprise deployments, or rapidly scaling infrastructure.
Benefits
- Opportunity to shape a new AI product and company.
- Rapid growth opportunities with an experienced team and leading investors.
- Culture emphasizing innovation, ownership, accountability, and fun.
Tech Stack
About Serval
Serval builds an AI-native ITSM and automation platform that unifies help desk, access management, and workflow orchestration for enterprises. Its agent-based software turns natural-language requests into end-to-end actions across systems, spanning IT, HR, Finance, Security, Legal, and Engineering; sold as a cloud platform. Founded in 2024 and headquartered in San Francisco, it is privately held and used by organizations such as Fox, Notion, Vercel, Perplexity, and Brex.