3 hours ago
Bengaluru, IndiaMid Level / Senior
Responsibilities
- Design, build, execute, and maintain automated test suites and manual functional test cases for AWS-hosted SaaS services.
- Integrate automated tests into source control, release pipelines, and CI/CD workflows.
- Manage testing tasks, defect tracking, execution reporting, and test coverage for microservices.
- Implement unit, REST API, UI, and end-to-end functional tests.
- Perform security, reliability, performance, telemetry, and deployment validation.
- Collaborate with product management, software engineering, SRE, and platform teams to align requirements and test coverage.
- Participate in backlog grooming, user story sizing, design reviews, and code/test reviews.
- Support on-call release windows and production incident triage, using root-cause analysis findings to create preventative tests.
- Research and adopt QA automation tools, test frameworks, and testing practices.
- Ensure QA workflows comply with applicable regulations and company security standards.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
- 2–4 years of experience in QA engineering, test automation, and functional testing for highly available SaaS applications using microservices architecture.
- Hands-on experience creating and executing test automation frameworks with Java, Python, or JavaScript.
- Experience with Selenium, Cypress, Playwright, RestAssured, or PyTest.
- Deep expertise in REST API testing and validation of AWS-hosted microservices.
- Experience or familiarity with cloud telephony, UCaaS, CCaaS, SIP, SBC, or CPaaS provider integrations is desirable.
- Experience validating data persistence in PostgreSQL, MySQL, or MongoDB and testing Kafka or Flink messaging and streaming pipelines.
- Hands-on experience with Docker and Kubernetes environments and CI/CD integration using Jenkins or GitHub Actions.
- Proficiency designing test plans, regression suites, edge-case scenarios, and automated unit/API test coverage.
- Ability to write clean, standards-compliant, maintainable test scripts and frameworks.
- Experience collaborating effectively with geographically distributed cross-functional teams and strong written and verbal communication skills.
Benefits
- Primarily office-environment work involving computer-based work and extended periods of sitting or standing.
- Inclusive workplace committed to diversity, acceptance, and equal employment opportunity.
- Employees are empowered with autonomy to drive meaningful impact and participate in community and environmental initiatives.
Tech Stack
Apache FlinkApache KafkaAWSCypressDockerGitHub ActionsJavaJavaScriptJenkinsKubernetesMongoDBMySQLPostgreSQLPostmanpytestPythonSelenium
Categories
About Talkdesk
Talkdesk builds a cloud contact center (CCaaS) and customer experience automation platform for enterprises, combining voice, digital channels, and AI agents. Delivered as SaaS with integrations to CRM and ticketing tools, it offers routing, analytics, and workforce capabilities for service and sales teams across industries. Founded in 2011 and headquartered in San Francisco, it is privately held and serves customers worldwide.