2 days ago
Remote, United StatesSenior
Responsibilities
- Lead, coach, and mentor a team of Software Engineers delivering customer professional services projects.
- Implement and develop ServiceNow customizations using functional and technical requirements, leading practices, and internal code standards.
- Perform advanced troubleshooting and root cause analysis for ServiceNow platform issues.
- Troubleshoot and resolve issues involving CSM, integrations, portals, and other ServiceNow modules.
- Support and maintain ServiceNow modules and integrations with external systems.
- Collaborate with stakeholders and end users to understand requirements and deliver ServiceNow solutions.
- Participate in platform upgrades, cloning, patching, and performance optimization initiatives.
- Document technical solutions, workflows, and issue resolutions and perform deployments.
Requirements
- ServiceNow Certified System Administrator (CSA) certification is required.
- ServiceNow Certified Application Developer (CAD) or CIS-ITSM certification is required.
- Experience with ServiceNow CSM and custom application development is required.
- Experience with ServiceNow integrations, portals, platform troubleshooting, maintenance, and deployments is required.
- Ability to lead, coach, and mentor Software Engineers on complex professional services projects is required.
Benefits
- Official ServiceNow training and opportunities to achieve multiple certifications.
- Support and guidance on customer projects.
- Professional growth opportunities in a collaborative and inclusive environment.
- Work-life balance and a culture that values diversity, creativity, and employee well-being.
Categories
Solutions Engineering
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.