2 months ago
Mexico City, MexicoMid Level / Senior
Responsibilities
- Meet regularly with clients to understand processes, identify opportunities, and translate business needs into technical solutions.
- Design, develop, and iterate conversational-agent MVPs using AI technologies and validate hypotheses with clients in short cycles.
- Build maintainable and scalable software on a shared platform supporting multiple conversational solutions.
- Collaborate with Engineering, Product, and Product Engineers to define technical and functional strategies for each solution.
- Make technical decisions balancing execution speed, scalability, and maintainability.
- Participate in code reviews, architecture design, and continuous improvement of engineering practices.
Requirements
- 4–6 years of experience as a Software Engineer, actively designing, developing, and deploying software products.
- Experience building high-scale B2B or B2C products or platforms used by large volumes of users or transactions.
- Experience defining features and/or working closely with Product teams in agile contexts.
- Demonstrated experience designing scalable solutions and making trade-offs among speed, maintainability, and scalability.
- Excellent communication skills for working with technical stakeholders and clients.
- Ability to work autonomously in ambiguous contexts and turn open-ended problems into concrete solutions.
- Motivation to build AI-driven products.
- Desirable experience with LLM-based products, conversational agents, AI systems, early-stage 0-to-1 products, customer discovery, high-growth startups, distributed systems, APIs, cloud architectures, high-availability platforms, and multidisciplinary teams.
Benefits
- Work arrangement requires 50% of the time in person at the company's offices in Polanco, Mexico City.
Categories
Forward Deployed
About Toku
Toku builds a SaaS platform for payment operations and automated collections for businesses in Latin America. It combines local payment infrastructure (Chile, Mexico, Brazil) with AI agents that contact customers, process payments, reconcile invoices, and handle account support, with integrations to ERP/CRM systems. Founded in 2020 and headquartered in Santiago, it is privately held and certified ISO 27001 and PCI DSS Level 1.