Senior Customer Integration Engineer
Focal Systems5 months ago
Remote, PolandSenior
Base Salary
$117k - $133k/yr
Responsibilities
- Own customer issues end to end, including diagnosis, resolution, and communication with external stakeholders.
- Bring new customers live by mapping data formats, validating pipelines, and scaling deployments from pilot stores to larger rollouts.
- Manage production configurations, feature flags, and deployment settings across dozens of active customer deployments.
- Investigate data inconsistencies and pipeline failures across Kafka, Redis, MySQL, MongoDB, and related distributed systems.
- Build tooling and systems that reduce manual integration and deployment work.
- Explain root causes to non-technical customers and translate customer problems for engineering teams.
Requirements
- 4+ years of hybrid experience writing production code and working directly with external stakeholders.
- Strong Python skills, including practical use of Pandas and NumPy, with an API-first approach to software design.
- Solid SQL and data-work experience, including diagnostic queries, data tracing, ETL, and transformation pipelines.
- Working knowledge of distributed systems, Kafka, asynchronous pipelines, and caching layers.
- Strong systems thinking, ownership, and technical communication skills.
Benefits
- $117,000–$133,000 salary plus stock options.
- 100% remote work in Poland.
- Choice of B2B contract or employment contract with full benefits.
- Paid time off, team retreats, and education grants.
Tech Stack
Categories
Solutions Engineering
About Focal Systems
Focal Systems builds an AI-powered shelf-monitoring platform for brick-and-mortar retailers, combining low-cost shelf cameras with computer vision and a cloud service to automate on-shelf availability checks and merchandising workflows. It sells hardware plus software and analytics subscriptions that integrate with store systems to reduce manual scanning and surface real-time inventory insights. Founded in 2015 and headquartered in Burlingame, California, the company is privately held and raised a Series B in 2021.