18 hours ago
Responsibilities
- Build, recruit, and scale the Mid-Market Solutions Engineering team.
- Design and improve operating processes across discovery, pilots, security reviews, production rollout, adoption, and expansion.
- Own technical win rates, time-to-technical-win, pilot-to-production conversion, and post-sales adoption metrics.
- Partner with Sales leadership and Account Executives on technical discovery, demos, and proofs of concept.
- Carry accounts directly while the team ramps and serve as the escalation point for complex evaluations and deployments.
- Onboard, coach, and develop Solutions Engineers while establishing performance standards and career paths.
- Communicate customer and prospect insights to Product and Engineering.
Requirements
- At least 2 years leading Solutions Engineering, Field Engineering, Solutions Architecture, or customer engineering teams in enterprise software across pre-sales and post-sales.
- Experience building or scaling at least one team from a small starting point and a strong record of hiring technical customer-facing talent.
- Strong technical foundation and fluency with modern software development workflows, developer tooling, CI/CD, and AI coding tools.
- Ability to partner with Sales while protecting technical integrity and customer trust.
- Comfort operating in high-pressure customer-facing environments and resolving stalled evaluations or struggling deployments.
- Operational discipline in tracking technical win rates and pilot outcomes.
- Executive presence and clear communication with developers, architects, and CTOs.
- Experience with agentic coding tools, LLM-based products, developer platform sales, software engineering, technical consulting, or establishing new teams is preferred.
Benefits
- This is an in-office position five days per week in San Francisco.
- Travel to customer sites is expected as needed.
Categories
Solutions Engineering
About Factory
Factory builds AI agents, called Droids, that bring autonomy to software engineering by automating development workflows for modern engineering organizations. It sells enterprise software and services to help teams evaluate, adopt, and operate these agents within existing tooling and processes. The company is headquartered in San Francisco and is backed by investors including Sequoia Capital and Lux Capital.