1 day ago
Dublin, Ireland or Warsaw, PolandMid Level
Responsibilities
- Provide globally coordinated 24-hour customer support as part of an engineering or consulting team.
- Manage customer problems through diagnosis, resolution, and implementation of investigation tools.
- Troubleshoot customer issues involving debugging, networking, system administration, coding, and scripting.
- Consult with Engineering, Sales, and customer stakeholders to resolve technical deployment obstacles.
- Support production serverless and CICD deployments to improve product readiness, availability, and scale.
- Troubleshoot, reproduce, and determine root causes for customer-reported issues while building tools and improving documentation.
Requirements
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- At least 2 years of experience troubleshooting, advocating for customer needs, and triaging technical issues.
- At least 2 years of experience reading or debugging code in a general-purpose language and working with virtualization and orchestration frameworks.
- Preferred: 2 years of technical consulting or support for large enterprise customers with high SLA requirements.
- Preferred: 2 years of experience with web technologies, software or system architecture, API design, scalability, DevOps, and networking.
- Experience with cloud computing through certifications, internships, or coursework and debugging workloads across multi-node environments.
- Experience with networking, routing, load balancing, Kubernetes, public cloud services, and infrastructure.
- Experience troubleshooting client-server architectures, including latency and packet-capture analysis for serverless workloads.
Benefits
- Ireland base pay is €68000–€69500 EUR, with a 15% bonus target, equity, and benefits.
- Poland base pay is zł176000–zł180000 PLN, with a 15% bonus target, equity, and benefits.
- Global 24x7 support team environment.
Tech Stack
Categories
Solutions Engineering
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.