Sr Staff Software Engineer
ServiceNow7 hours ago
Hyderābād, IndiaStaff+
Responsibilities
- Lead CI/CD pipeline enablement, release automation, developer throughput improvements, and merge guidance.
- Own application rating, observability infrastructure, centralized engineering dashboards, and scalable testing patterns.
- Build and maintain AI-powered engineering support and delivery workflow agents.
- Own the cross-team platform roadmap, batch API strategies, MCP integration, governance, documentation, and stakeholder communications.
- Lead shift-left performance engineering, including client, API, page-load, monitoring, reporting infrastructure, and test data strategy.
- Provide technical leadership and mentorship while setting engineering standards and partnering with engineering managers and cross-functional teams.
Requirements
- 12+ years of software engineering experience in high-traffic, cloud-based environments, including at least three years in a senior or staff-level individual contributor role.
- Strong proficiency in Java and/or Python and understanding of distributed systems, concurrency, and scalable service design.
- Deep hands-on experience with CI/CD platforms and DevOps tooling at scale, including pipeline design, build optimization, and release automation.
- Expert-level knowledge of Kubernetes and container orchestration, including operating and debugging services on Kubernetes clusters.
- Strong observability and monitoring experience with dashboards, alerts, SLO/SLI frameworks, log aggregation, tracing, resource profiling, and incident response.
- Demonstrated experience building and operating developer productivity or internal platform tooling.
- Understanding of load testing, API latency profiling, page-load optimization, performance engineering, and shift-left testing strategies.
- Experience applying AI/ML or agentic AI to engineering workflows; MCP, A2A, or AI-native development platform experience is preferred.
- Strong cross-functional collaboration and communication skills, including influencing partner organizations and leading governance forums.
- Familiarity with the ServiceNow platform is preferred.
Benefits
- Regular employee position in the APAC region.
- Flexible work persona within ServiceNow’s distributed work model.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.