HedgeServ

Senior ITSMA Observability Engineer

HedgeServ
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4 months ago
Raleigh, NC, USA or Dallas, TX, USASenior

Responsibilities

  • Design, build, secure, maintain, optimize, and document Elastic Cloud Stack and AWS Managed Prometheus observability solutions.
  • Design and configure ETL pipelines using Elastic Common Schema for application logs and metrics.
  • Configure index templates and manage Elastic Index Lifecycle Management data retention policies.
  • Develop Ansible playbooks to deploy Beat agents across on-premises and AWS systems.
  • Use Terraform and Infrastructure as Code practices to manage production infrastructure in AWS.
  • Create Elastic alerts using Watcher and Kibana Alerts and integrate them with ticketing tools and Microsoft Teams.
  • Develop machine learning jobs and observability AI solutions for dynamic monitoring, incident detection, and proactive resolution.
  • Collaborate with application owners, engineers, and development teams to gather requirements and architect monitoring solutions.
  • Lead IT infrastructure monitoring projects, manage vendors, and provide daily SME escalation support.
  • Tune Elastic clusters, indexing, search performance, security, configurations, and administration.
  • Support solution transitions from development through QA and production and participate in agile team meetings.

Requirements

  • A technical degree in Information Technology is required.
  • Experience with Elastic Cloud and AWS Managed Prometheus is required.
  • Knowledge of installation, system tasks, data collection, network troubleshooting, data pipelines, and cluster administration is required.
  • Proficiency in Python, Bash, PowerShell, Painless, and other scripting languages is required.
  • Extensive ELK Stack experience with Elasticsearch, Logstash, Kibana, Beats, Machine Learning, APM, X-Pack, and REST API integration is required.
  • Experience with Prometheus, Grafana, AWS observability tools, and their performance, security, and management is required.
  • Experience with Elasticsearch security integrations including Windows SAML, LDAP, and Kerberos is required.
  • Experience with AWS CloudWatch, CloudTrail, Kubernetes, Docker, and Lambda is required.
  • Experience integrating Elastic alerting with third-party ticketing tools is required.
  • Experience implementing and integrating observability AI agents and frameworks is required.

Benefits

  • Remote and hybrid working arrangements are available.
  • Fully paid comprehensive health and well-being benefits are provided.
  • The company offers career development frameworks, structured learning paths, training, and progression plans.

Tech Stack

AnsibleAWSBashDockerElasticsearchGrafanaKibanaKubernetesLogstashPowerShellPrometheusPythonTerraform

Categories

HedgeServ

About HedgeServ

1,001-5,000 employees
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