10 hours ago
Responsibilities
- Assess client business and technical requirements and propose comprehensive solutions.
- Translate business needs into technical visions and guide execution aligned with client objectives.
- Create technical documentation, including statements of work.
- Lead solution validation, delivery, and deployment while ensuring quality and performance standards.
- Educate and mentor remote teams on solution designs and best practices.
- Communicate complex technical concepts to technical and non-technical stakeholders.
Requirements
- 5+ years of client-facing development experience emphasizing solution architecture and design.
- Required experience or familiarity with banking, financial services, or fintech.
- Proficiency with HTML, CSS, JavaScript, Node.js, Python, and/or Ruby.
- Experience with AWS, Azure, or GCP and understanding of the SaaS lifecycle.
- Ability to collaborate with engineering teams during agile development cycles.
- Strong problem-solving, written and verbal communication, and proactive client-service skills.
- Passion for building with AI and using modern AI tools to automate workflows and optimize processes.
- Bonus experience includes contact centers, telephony/VoIP, financial services, healthcare technology, serverless systems, AI, big data, or other emerging enterprise technologies.
- Relevant cloud-platform or solution-architecture certifications are a plus.
Tech Stack
Categories
Solutions Engineering
About Glia
Glia builds a SaaS platform for banks and credit unions that unifies voice and digital customer interactions and adds banking-trained AI agents. Its products include a Banking AI Operating System plus co-browsing, chat, and voice tools that integrate with core systems and contact centers. Founded in 2012 and headquartered in New York, the privately held company sells to financial institutions in multiple markets.