Staff AI Engineer - Personalization, Brand, Communications Tech
American Express5 days ago
Base Salary
$144k - $256k/yr
Responsibilities
- Drive technical direction for agentic AI initiatives, including architecture patterns, autonomy boundaries, and system design.
- Design, build, and operate production-grade agentic AI systems used across multiple products.
- Own shared agentic AI capabilities including agent frameworks, orchestration, planning, tool use, memory, RAG pipelines, LLM infrastructure, inference, model gateways, evaluation, observability, and safety tooling.
- Lead technical design reviews and guide tradeoffs involving autonomy, safety, reliability, scalability, and cost.
- Partner across product, UX, and engineering teams to deliver complex cross-cutting agentic AI initiatives from concept through production.
- Evaluate emerging models, techniques, and agentic patterns and translate them into enterprise-ready improvements.
- Mentor senior engineers and raise the technical standard for agentic AI development.
Requirements
- 12+ years of experience building large-scale distributed systems, plus strong experience with LLM systems, agentic workflows, or advanced ML infrastructure.
- Proven ownership of complex, cross-cutting agentic systems spanning multiple teams or products.
- Strong engineering fundamentals across backend systems, APIs, data pipelines, and cloud infrastructure.
- Deep experience with planning, tool use, memory, evaluation, workflow engines, asynchronous processing, queues, and streaming systems.
- Fluency with AI-assisted and agentic development workflows and the ability to translate ambiguous problems into reliable shipped systems.
- Ability to influence technical direction and align teams without formal authority.
- Preferred qualifications include experience in fintech or regulated industries, founding-engineer or early technical-leadership experience, delivery of customer-reliable autonomous systems, open-source AI contributions, and familiarity with fine-tuning, model optimization, and inference pipelines.
Benefits
- Competitive base salaries and bonus incentives.
- 6% company match on the retirement savings plan and financial coaching.
- Medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20+ weeks of paid parental leave for all parents, including pregnancy, adoption, or surrogacy.
- Access to onsite wellness centers, confidential counseling through Healthy Minds, and career development and training opportunities.
Tech Stack
Categories
About American Express
American Express builds a global payments network and issues consumer, small-business, and corporate cards, plus merchant acquiring and travel services. Revenue comes from card fees, interest and lending, discount/merchant fees, and network services. Founded in 1850 and headquartered in New York City, it operates the Amex acceptance network worldwide and offers co-branded cards and membership rewards across millions of cardmembers and merchants; ticker NYSE: AXP.