Amazon

Senior Software Development Engineer, Amazon Customer Service

Amazon
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24 hours ago
Toronto, CanadaSenior

Responsibilities

  • Design, deliver, and lead features end to end.
  • Define technical roadmaps, architecture plans, and annual planning contributions.
  • Build scalable systems processing customer interaction data and applying generative AI for patterns and personalized insights.
  • Integrate generative AI and large language models into production systems.
  • Own architectural decisions balancing innovation, reliability, scalability, and operational excellence.
  • Mentor and develop engineers and contribute to team technical leadership.
  • Write design proposals, operational runbooks, and post-incident reviews.
  • Collaborate with product managers, UX designers, and business stakeholders to translate requirements into technical solutions.
  • Drive improvements to engineering processes, tooling, and operational practices.

Requirements

  • At least 5 years of non-internship professional software development experience.
  • At least 5 years of programming experience with at least one software programming language.
  • At least 5 years of experience leading the design or architecture of new and existing systems, including design patterns, reliability, and scaling.
  • Experience as a mentor, tech lead, or engineering team leader.
  • Preferred: bachelor’s degree in computer science or equivalent.

Benefits

  • Comprehensive health insurance including medical, dental, vision, prescription, basic life, and AD&D insurance.
  • Registered Retirement Savings Plan, Deferred Profit Sharing Plan, and paid time off.
  • Additional resources supporting health and well-being; total compensation may also include sign-on payments and restricted stock units.
  • Position is based in Toronto, Ontario, Canada.
Amazon

About Amazon

10,000+ employees

Amazon builds and operates a global e-commerce marketplace, logistics network, and consumer devices, and provides cloud computing via AWS for businesses and developers. The company earns revenue from online retail, third‑party seller services, subscriptions like Prime, advertising, and AWS usage. Founded in 1994 and headquartered in Seattle, it is publicly traded on NASDAQ (AMZN) and serves customers in dozens of countries.

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