Professional Services Engineer
Pure Storage3 months ago
Prague, CzechiaSenior
Responsibilities
- Configure Inventa software for customer business needs and use cases and drive adoption.
- Guide customers through technical setup, configuration, and integration.
- Connect Inventa to on-premises and cloud databases, file storage, SaaS applications, data lakes, and other applications.
- Integrate external systems with Everpure Data Intelligence using APIs and understand the product architecture.
- Troubleshoot connectivity, permissions, resource utilization, and other technical issues.
- Report project status accurately, establish success criteria, and manage customer expectations.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Share customer insights with sales, customer success, and product teams to improve processes and product usability.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- At least 5 years of experience in technical success or customer-facing implementations.
- Strong problem-solving skills and the ability to diagnose complex systems and APIs.
- Excellent communication skills for explaining technical concepts to technical and non-technical audiences.
- Experience with system and data administration, Kubernetes, Helm, Python, PowerShell, regex, and regulatory compliance.
Benefits
- Primarily in-office work from the Prague office, with exceptions for PTO, work travel, or approved leave.
- Travel of 10–25% based on customer requirements and business priorities.
- Flexible time off, wellness resources, and company-sponsored team events.
- Professional growth support, inclusive employee resource groups, and an equal-opportunity workplace.
Tech Stack
Categories
Solutions Engineering
About Pure Storage
Pure Storage builds all-flash data storage systems and software for enterprises, including FlashArray and FlashBlade, and offers storage delivered as-a-service for on‑prem and cloud workloads. Its subscription model (Evergreen/Pure as‑a‑Service) supports databases, virtualization, analytics, and AI. Founded in 2009 and headquartered in Santa Clara, California, Pure is a public company listed on the NYSE (PSTG).