Professional Services Engineer
Pure Storageabout 3 hours ago
Prague, CzechiaMid Level / Senior
H1B Sponsor
Responsibilities
- Configure Inventa software for customer business needs via screen share.
- Guide customers through technical setup, configuration, and integration.
- Connect Inventa to various applications, including databases and SaaS.
- Report project status accurately to stakeholders.
- Troubleshoot connectivity and resource utilization issues.
- Manage customer expectations with clear success criteria.
- Understand product architecture and integrate external systems using APIs.
- Create and maintain technical documentation and knowledge base articles.
- Share insights with sales and product teams to improve processes.
- Travel up to 10-25% based on customer requirements.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related field or equivalent experience.
- 5+ years of experience in technical success and customer-facing implementations.
- Strong problem-solving skills for diagnosing complex systems and APIs.
- Excellent communication skills for explaining technical concepts clearly.
- Experience with system and data administration, Kubernetes, Python, and regulatory compliance.
Benefits
- Flexible time off and wellness resources.
- Company-sponsored team events.
- Support for personal and professional growth.
- Recognition as a Great Place to Work.