3 hours ago
Base Salary
$210k - $210k/yr
Responsibilities
- Lead customer onboarding and conduct technical training for customer engineering and development teams.
- Analyze customer requirements and provide tailored technical recommendations, product features, and configurations.
- Diagnose and resolve customer-reported technical issues and coordinate escalations with engineering teams.
- Monitor customer usage metrics and system performance data to evaluate product effectiveness and identify trends.
- Analyze customer feedback and operational data to inform product enhancements and improve user experience.
- Translate customer business and technical requirements into actionable development tasks for internal engineering teams.
- Collaborate with engineering and product management to implement product improvements and deliver solutions.
- Manage the customer lifecycle from pre-contract engagement through pilot implementation and production adoption.
- Travel approximately 15% of the year to domestic and international customer sites, with assignments lasting about two days.
Requirements
- At least three years of experience in solutions engineering roles after earning a bachelor’s degree.
- Bachelor’s degree or foreign degree equivalent in Computer Science, Network Engineering, or a closely related field.
Benefits
- In-office position five days per week in San Francisco, within walking distance of Caltrain.
- Approximately 15% domestic and international travel is required.
Categories
Solutions Engineering
About Factory
Factory is an AI research lab, bringing autonomy to software engineering with Droids.