11 months ago
Base Salary
$180k - $240k/yr
Responsibilities
- Architect multi-tenant and hybrid Dynatrace environments, including ActiveGate topology, OneAgent and OpenTelemetry instrumentation, governance, licensing, tagging, and ownership models.
- Design end-to-end observability architectures covering monitoring, logging, metrics, tracing, telemetry pipelines, alerting, event correlation, and service visibility.
- Establish client SRE practices around SLIs, SLOs, error budgets, production readiness, incident response, postmortems, and reliability roadmaps.
- Lead assessments, advisory workshops, modernization initiatives, migrations, and integrations with ITSM, CMDB, event management, and automation platforms.
- Define enterprise standards for telemetry onboarding, naming, tagging, dashboards, alerts, access, runbooks, service ownership, retention, sampling, cardinality, and cost.
- Lead complex programs, solution design, architectural reviews, delivery escalation, executive reporting, and quality oversight.
- Support technical pre-sales activities including scoping, positioning, demonstrations, estimate validation, and client-facing technical narratives.
- Build reusable Dynatrace architectures, governance models, accelerators, and thought leadership content while mentoring architects and consultants.
Requirements
- At least 8 years of hands-on experience in observability, APM, SRE, or related disciplines, including enterprise-scale distributed systems and multi-cloud architecture.
- At least 4 years of hands-on enterprise Dynatrace experience covering architecture, governance, OneAgent, Kubernetes, Smartscape, PurePath, Grail, DQL, Davis AI, SLOs, workflows, automation, and ITSM integration.
- Dynatrace Professional certification, or the ability to attain it within six months; both Dynatrace Professional certifications or Dynatrace partner experience are preferred.
- Applied SRE experience defining SLIs and SLOs, operating error budgets, conducting production readiness and incident reviews, and leading measurable reliability improvements.
- Working expertise in OpenTelemetry, Prometheus, Grafana, and public cloud monitoring services on AWS, Azure, or GCP.
- Expertise in platform architecture, API integration patterns, telemetry governance, and automation frameworks such as Terraform, Ansible, and Python.
- Consultative and executive-facing experience leading workshops and translating business needs into architecture and delivery plans.
- Experience mentoring technical teams and familiarity with ITIL, ITSM, DevOps principles, consulting scoping, estimating, and change control.
- Migration experience involving AppDynamics, New Relic, Datadog, Splunk, LogicMonitor, or other monitoring platforms is preferred.
- Experience with telemetry pipeline tools and integrations such as OpenTelemetry Collector, Grafana Alloy, Fluent Bit, Kafka, Cribl, Vector, ServiceNow, Jira Service Management, PagerDuty, Opsgenie, BigPanda, or xMatters is preferred.
- Published thought leadership, conference speaking, named offering or accelerator ownership, and relevant cloud, SRE, ITIL, or FinOps certifications are preferred.
- Strong communication, attention to detail, self-direction, and willingness to travel occasionally are required.
Benefits
- Full-time, remote role based in the United States with occasional travel of 0% to 15%.
- Medical, dental, and vision insurance.
- 401(k) plan.
- Paid company holidays and paid time off.
- Paid parental and caregiver leave.
- Professional development, certification sponsorship, and continued learning opportunities.
Tech Stack
AnsibleApache KafkaAWSAzureDatadogGoogle Cloud PlatformGrafanaGrailsKubernetesPrometheusPythonSplunkTerraform
Categories
Solutions Engineering
About AHEAD
AHEAD is an IT services and consulting firm that designs, builds, and operates digital platforms for large enterprises across cloud infrastructure, automation, data and analytics, security, and DevOps. It generates revenue through consulting, systems integration, and managed services, including cloud management and operations. Founded in 2007 and headquartered in Chicago, it is privately held and owned by Centerbridge Partners.