20 hours ago
São Paulo, BrazilMid Level / Senior
Responsibilities
- Build customized proof-of-concepts, product demonstrations, technical sandboxes, and tailored prototypes.
- Develop and maintain API integrations using coding, scripting, REST APIs, SOAP APIs, webhooks, middleware platforms, and cloud infrastructure.
- Lead technical validations, security and architecture questionnaires, and developer-to-developer technical reviews with customers.
- Create, maintain, and document reusable code snippets, demo accelerators, and automation templates for the field team.
- Partner with account teams and communicate technical solutions to technical and non-technical audiences.
- Continuously develop skills in LLMs, prompt engineering, and autonomous agent frameworks.
Requirements
- Bachelor’s degree in Computer Science, Business Analytics, Economics, Statistics, or a related quantitative or technical discipline.
- 2 to 4 years of professional experience in a technical client-facing role or as a hands-on Software Developer.
- Hands-on experience or academic proficiency with JavaScript, Python, Node.js, and REST/SOAP APIs.
- Foundational interest in AI technologies, prompt engineering, LLMs, and autonomous software workflows.
- Ability and willingness to travel 30% to 50% annually.
- Preferred: familiarity with enterprise software infrastructure, AWS, GCP, Azure, or modern contact center architectures.
- Preferred: experience presenting technical and architectural concepts to technical and non-technical audiences.
- Preferred: portfolio of personal projects, GitHub contributions, or technical blogs demonstrating technical building experience.
Benefits
- Hybrid work arrangement with in-person collaboration at Zendesk offices and flexibility to work remotely part of the week.
- 30% to 50% annual travel for on-site technical workshops, team collaboration, and client validation sessions.
- Inclusive workplace and equal employment opportunity commitment.
- Reasonable workplace accommodations are available for applicants with disabilities and disabled veterans.
Categories
Solutions Engineering
About Zendesk
Zendesk builds a cloud-based customer service and contact center platform that unifies ticketing, messaging, voice, knowledge base, and AI-driven automation for businesses. It sells SaaS subscriptions and add-ons to companies across industries; founded in 2007 and headquartered in San Francisco, Zendesk is privately held under Hellman & Friedman after being taken private, and supports omnichannel CX and employee service workflows.