5 hours ago
Responsibilities
- Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes.
- Design, configure, integrate, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon’s platform.
- Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations with real users and data.
- Own deployment, adoption, optimization, and ongoing customer success through production use.
- Troubleshoot onsite issues and coordinate root-cause resolution across Product, Engineering, Support, and Services.
- Assess workflows, define success metrics and baselines, and iterate based on adoption and mission outcomes.
- Lead QBRs, mission reviews, strategic planning, and stakeholder engagement with agency leadership and operators.
- Capture customer insights and workflow patterns, influence Product and Engineering roadmaps, and create reusable playbooks.
- Identify expansion opportunities based on demonstrated impact and partner with Sales on account strategy.
- Maintain a consistent onsite presence of approximately 3–4 days per week.
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Demonstrated experience shipping production-ready automations, agents, workflows, integrations, or AI-enabled tools in customer environments.
- Ability to configure products, write integration logic, and own technical builds through production delivery.
- Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems.
- Strong communication skills with technical teams, senior stakeholders, command staff, and operational users.
- Ability to operate with full ownership in ambiguous, fast-changing environments and navigate priorities across multiple teams.
- Ability to obtain and maintain CJIS compliance and adhere to security standards.
- Former law enforcement or military experience is preferred but not required.
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments is preferred.
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public-safety ecosystems is preferred.
- Background in forward-deployed engineering, solutions architecture, or operational transformation at scale is preferred.
Benefits
- Competitive salary and a 401(k) with employer match.
- Discretionary paid time off.
- Paid parental leave for all employees.
- Medical, dental, and vision plans.
- Fitness programs and emotional and mental wellness support.
- Learning and development programs.
- Snacks are provided in company offices.
- Onsite engagement is expected approximately 3–4 days per week.
Categories
AI ApplicationsForward Deployed