Senior Solution Architect, Professional Services
Freshworks5 days ago
Base Salary
$116k - $166k/yr
Responsibilities
- Advise executive and senior technical stakeholders on technology decisions, transformation initiatives, and business outcomes.
- Lead discovery and solution architecture engagements, translating customer objectives into scalable designs and implementation strategies.
- Guide customers through technology adoption, process transformation, governance, stakeholder alignment, and organizational change.
- Provide technical and consulting leadership during implementation, including architecture decisions, delivery risks, and customer escalations.
- Partner with Sales and Solution Engineering to scope technically feasible opportunities for successful delivery.
- Create architecture diagrams, process flows, integration designs, and technical documentation for implementation teams.
- Identify opportunities to optimize and expand deployed solutions as customer needs evolve.
- Advise customers on AI, automation, and agentic capabilities, including data, governance, security, adoption, and operational considerations.
- Mentor architects and consultants and establish Professional Services best practices across the Americas.
Requirements
- Significant experience in Professional Services, technology consulting, solution architecture, or enterprise SaaS delivery.
- Strong knowledge of IT Service Management or Enterprise Service Management, including areas such as ITOM, ITAM, or ITIL practices.
- Experience leading complex enterprise customer engagements from discovery and architecture through implementation and adoption.
- Professional Services leadership experience, including mentoring consultants or architects, managing complex customer portfolios, or developing consulting practices.
- Experience advising C-suite executives and senior technical stakeholders on complex technology and transformation initiatives.
- Experience with organizational change, process transformation, technology adoption, and stakeholder alignment.
- Strong solution architecture skills across SaaS, cloud, enterprise integrations, APIs, workflows, and automation.
- Ability to communicate complex technical decisions and trade-offs to executive and technical audiences.
- ITIL certification or demonstrated ITIL/service-management expertise is preferred.
- Ability to travel 25% of the time for customer and internal meetings.
Benefits
- Annual salary range of $115,700–$166,400 USD plus commissions; bonus and equity may be available.
- Dental, medical, vision, disability, and life insurance options are offered.
- Equity, ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits are offered.
- Adoption and parental leave benefits are offered.
Categories
Solutions Engineering
About Freshworks
Freshworks builds cloud-based customer and employee service software for IT, support, and business teams, including Freshdesk, Freshservice, and AI assistants (Freddy). It sells via subscription to organizations from SMBs to enterprises; notable customers include Sony Music Entertainment, New Balance, and Seagate. Founded in 2010 and headquartered in San Mateo, California, Freshworks is publicly traded on Nasdaq under the ticker FRSH.