Principal Solutions Architect
Solo.io, Inc.about 2 hours ago
Remote, WorldwideSenior / Staff+
H1B Sponsor
Responsibilities
- Act as the primary technical point of contact for strategic accounts.
- Lead technical issue resolution and ensure timely solutions.
- Proactively drive product adoption by identifying new use cases.
- Consult with customers on best practices for using Solo.io products.
- Develop and deliver training sessions and workshops for customers.
- Advocate for customers within Solo.io, providing feedback to product teams.
- Collaborate with account teams to manage risks and opportunities.
Requirements
- 5+ years of experience in a customer-facing technical role.
- Deep expertise in cloud-native technologies, including Kubernetes and service mesh.
- Experience in a post-sales role focused on customer success.
- Proven ability to manage technical relationships with large customers.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and presentation skills.
- Experience with scripting or programming languages is a plus.
- A bachelor's degree in Computer Science or related field, or equivalent experience.