Principal Solutions Architect
Solo.io, Inc.2 months ago
Remote, EMEAStaff+
Responsibilities
- Serve as the primary technical point of contact and owner for strategic customer accounts.
- Develop a deep understanding of customer use cases, architectures, teams, processes, and business goals.
- Lead technical issue resolution and work with the support organization to deliver timely solutions.
- Provide primary hands-on effort to resolve issues within assigned accounts when capacity allows.
- Drive product adoption by identifying new customer use cases and opportunities for additional value.
- Advise customers on best practices for using Solo.io products in their environments.
- Develop and deliver customer training sessions and workshops.
- Represent customer needs and feedback to Solo.io product management and engineering teams.
- Collaborate with account teams to manage risks and opportunities related to adoption, renewal, and expansion.
Requirements
- At least 5 years of experience in a customer-facing technical role such as Solutions Architect, Site Reliability Engineer, or Senior Support Engineer.
- Deep expertise in cloud-native technologies, including Kubernetes, service mesh technologies such as Istio, and API gateways such as Envoy.
- Experience in a post-sales role focused on customer success and adoption.
- Proven ability to manage technical relationships with large, strategic customers.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and presentation skills, including the ability to explain complex technical concepts to varied audiences.
- Experience with Go, Python, or Bash is a plus.
- Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
Tech Stack
Categories
Solutions Engineering
About Solo.io, Inc.
Solo.io builds application networking software for Kubernetes, including the Gloo Platform for API gateway and service mesh management to connect, secure, and observe microservices and APIs. Privately held and VC‑backed, it was founded in 2017 by Idit Levine and is headquartered in Cambridge, Massachusetts. The company sells enterprise subscriptions and support, and its products integrate with Istio, Envoy, and Cilium/eBPF for hybrid and multi‑cloud environments.