Senior Consultant, NICE CXone
TTEC Digitalover 2 years ago
Base Salary
$140k - $160k/yr
Responsibilities
- Implement, develop, test, and deliver NICE CXone software-platform solutions.
- Design and improve products, features, processes, and platform capabilities.
- Write, test, review, and maintain software; resolve defects found during QA.
- Support production environments and collaborate with developers, system analysts, project managers, and clients.
- Provide technical and business consulting for CX transformation, process automation, and omnichannel engagements.
- Present solutions, pitches, value propositions, and demonstrations to executive-level technical and non-technical stakeholders.
- Mentor software engineers and influence client leadership and engagement strategy.
Requirements
- Bachelor’s degree in computer science, IT, or engineering preferred.
- At least 5 years of experience with NICE CXone and unified communications environments.
- At least 3 years of software development experience, including design, coding, and testing real-time systems.
- Experience with NICE CXone, CXone Studio, enterprise CCaaS architecture, and complex business needs.
- Experience with network infrastructure and contact-center-as-a-service software management.
- Experience presenting to executive-level stakeholders and strong customer-facing presentation skills.
- Knowledge of or industry certifications in NICE CXone and process automation technologies.
- Ability to develop solution pitches, value propositions, and demo experiences.
Benefits
- Medical, dental, and vision coverage.
- Tax-advantaged health care accounts.
- Financial and income protection benefits.
- Paid time off and wellness time off.
- Eligible participation in an annual incentive program.
Tech Stack
Categories
Solutions Engineering
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.