Java Support Engineer
Sutherland17 hours ago
Bogotá, ColombiaMid Level
Responsibilities
- Review and investigate issues raised by clients and provide guidance based on current documentation.
- Understand customer software configurations and customizations involving Java, JavaScript, SQL, and XML.
- Install, configure, and customize solutions using implementation guides and manuals.
- Reproduce client environments, data, configurations, and setups to investigate potential issues.
- Collect, analyze, and summarize development and service issues.
- Use configuration management systems, build processes, debuggers, and other software engineering tools.
- Participate in peer case reviews and provide comments and suggestions.
- Collaborate with customers and higher support tiers to achieve end-to-end issue resolution.
- Assist customers through phone, email, chat, e-Services, and other web contact methods.
- Document customer interactions in the CRM tool according to SLA requirements.
Requirements
- Bachelor's degree in computer science or equivalent.
- At least 2 years of customer-facing technical support experience resolving issues.
- At least 2 years of application development experience using object-oriented programming, Java, Windows Forms, and SQL.
- Technical development, debugging, diagnosis, coding, and scripting skills.
- Experience integrating desktop enterprise software applications.
- Knowledge of Linux and Microsoft Server.
- Knowledge of XML, HTML, and Perl.
- Excellent verbal and written communication skills in English.
- Ability to learn quickly and independently develop knowledge of relevant technologies.
Benefits
- Hybrid work arrangement in Bogotá, Colombia, at the North Point Torre Krystal building.
Tech Stack
Categories
Solutions Engineering
About Sutherland
Sutherland provides IT services and business process outsourcing that design, run, and automate customer experience and back-office operations for enterprises in healthcare, financial services, telecom, retail, and travel. Its offerings include managed contact-center platforms (e.g., Cisco UCCE/CUCM), cloud and analytics solutions, and process consulting delivered through global service centers. Founded in 1986 and headquartered in Pittsford (Rochester), NY, it is privately held.