Lead - Solutions Engineer (Verticals)
Freshworks2 months ago
Base Salary
$136k - $168k/yr
Responsibilities
- Support SLED, higher education, and manufacturing sales teams as a dedicated Solution Engineering partner.
- Conduct technical and business discovery with customers and translate requirements into business and technical solutions.
- Partner with Account Executives to shape solution strategies throughout active sales opportunities.
- Build and deliver customized demonstrations aligned with industry workflows, use cases, and customer priorities.
- Communicate the value of Freshworks ITSM, ITAM, ITOM, ESM, and AI capabilities to technical and executive audiences.
- Develop repeatable vertical-specific demonstrations, solution narratives, and best practices.
- Collaborate with Sales, Product, Marketing, Customer Success, and other teams to share industry insights and customer feedback.
- Stay current on industry trends, technology priorities, and evolving customer needs.
Requirements
- 6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience.
- Experience supporting or selling SaaS solutions to SLED, higher education, or manufacturing organizations.
- Understanding of industry-specific customer requirements, buying processes, and technology priorities.
- Experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms is strongly preferred.
- Strong presentation, storytelling, communication, and interpersonal skills.
- Ability to solve complex business and technical challenges cross-functionally and manage multiple opportunities in a dynamic sales environment.
- Experience positioning or selling AI-enabled solutions is preferred.
- A bachelor’s degree is preferred but not required.
Benefits
- Annual base salary range of $136,085–$168,105, plus eligibility for variable compensation.
- Inclusive workplace with flexible thinking and opportunities for career growth.
Categories
Solutions Engineering
About Freshworks
Freshworks builds cloud-based customer and employee service software for IT, support, and business teams, including Freshdesk, Freshservice, and AI assistants (Freddy). It sells via subscription to organizations from SMBs to enterprises; notable customers include Sony Music Entertainment, New Balance, and Seagate. Founded in 2010 and headquartered in San Mateo, California, Freshworks is publicly traded on Nasdaq under the ticker FRSH.