Forward Deployed Engineer MTS
Salesforce3 days ago
Mexico City, MexicoEntry Level / Mid Level
Responsibilities
- Partner with process owners and customer IT teams to select workflows, define success criteria, and obtain required test access and data.
- Run hands-on customer sessions, explain product capabilities and limitations, and connect technical results to business outcomes.
- Write custom JavaScript tools and debug failures across browser behavior, agent execution, application state, and backend services.
- Build tests for business outcomes, exceptions, partial completion, and recovery.
- Launch and stabilize workflows, document monitoring and recovery procedures, and establish support ownership.
- Convert deployment lessons into reusable tools and tests and collaborate with core engineering on recurring product gaps.
- Use AI development tools while maintaining code quality, security, and maintainability.
Requirements
- At least 2 years of relevant experience.
- Ability to write and debug JavaScript or TypeScript and reason about web applications, APIs, and data flow.
- Experience building working software and explaining implementation choices, tests, and debugging.
- Ability and interest in working directly with users, asking precise questions, building alongside them, and clearly explaining technical problems.
- Helpful experience with Playwright, browser automation, browser extensions, RPA, or enterprise integration.
- Helpful experience with agent systems, tool execution, evaluations, or failure recovery.
- Helpful experience with SAP, Oracle, Workday, Salesforce, or similarly complex enterprise applications.
- Helpful experience with forward-deployed engineering or customer-facing product development.
Benefits
- Salesforce offers benefits and resources intended to support balance and personal well-being.
- The role typically requires approximately 40–60% travel, with several days onsite at a time for customer discovery, build sessions, and launches.
Tech Stack
Categories
Forward Deployed
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.