D365 CRM - Cloud Solution Architect
Concentrix1 day ago
Remote, EgyptSenior
Responsibilities
- Architect end-to-end Dynamics 365 CRM solutions covering Sales, Customer Service, Field Service, and Customer Insights.
- Design integrations between Power Platform and external systems while ensuring performance, scalability, and security best practices.
- Lead CRM infrastructure installation, configuration, cloud migration, version upgrades, health assessments, performance tuning, and data recovery planning.
- Advise technical decision-makers and business stakeholders and align solutions with customer success plans and business outcomes.
- Conduct design workshops, proofs of concept, and technical training sessions.
- Implement Power Platform governance and Center of Excellence practices and manage application lifecycle management for CRM and Power Platform solutions.
Requirements
- Deep knowledge of Dynamics 365 Customer Engagement and Power Platform.
- Proficiency in CRM customization, including data models, forms, views, JavaScript, C# .NET, plugins, and workflows.
- Strong understanding of SQL, IIS, networking, and client-side troubleshooting.
- Experience in customer-facing roles with strong problem-solving and troubleshooting skills.
- Ability to collaborate in global, cross-functional teams.
- Advanced Microsoft certifications in Dynamics 365 and Power Platform are highly desirable.
- Experience authoring technical training and leading workshops is desirable.
- Familiarity with governance strategies, environment planning, security roles, CRM integrations, and cloud migration best practices is desirable.
Benefits
- Work-at-home position in Egypt.
- Full-time role.
Tech Stack
Categories
Solutions Engineering
About Concentrix
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.