Customer Success Software Solutions Engineer, Senior Analyst
Duck Creek Technologies13 days ago
Mumbai, India or Bengaluru, IndiaSenior
Responsibilities
- Analyze release notes, code changes, and application landscapes to assess upgrade impacts.
- Analyze and debug custom and base code to develop workarounds and solutions for customers and third-party implementation teams.
- Use Duck Creek upgrade tools to generate differential analyses and low-impact upgrade paths.
- Identify and implement automation opportunities and utilities that improve software upgrade efficiency.
- Engage with customers to triage issues, provide technical guidance, and deliver solutions.
- Configure and triage Policy, Claims, Party, and Loss Control applications.
- Validate upgraded applications for functionality, stability, and alignment with client expectations.
- Collaborate with development, quality assurance, client support, technical leadership, and project management teams.
- Communicate issues and risks that may affect upgrade timelines and project schedules.
- Review, mentor, and share knowledge with team members.
Requirements
- Bachelor’s degree or higher, or foreign equivalent, in Computer Science is strongly preferred.
- At least 3 years of related industry experience in system development and implementation.
- Proficiency in analysis, development, triage, and implementation of Duck Creek suite products.
- Proficiency with .NET, C#, Angular, Node.js, Azure DevOps or GitHub, and MSSQL/SQL Server databases.
- Proficiency with an integrated development environment.
- Knowledge of insurance domain concepts, preferably P&C insurance software applications and their software development lifecycle.
- Knowledge of Azure Portal, Key Vault, Storage, File Storage, Azure Function Apps, Azure DevOps, Octopus, Jenkins, PowerShell, and AWS is a plus.
- Knowledge of TFS, GitHub, Git workflows, Power BI Reporting, MirrorMe, and SQL Yuniql Tool is a plus.
- Experience with systems integration across Policy, Billing, Claims, DMS, Reinsurance, Loss Control, and third-party systems is a plus.
- Strong communication, collaboration, analytical problem-solving, adaptability, accountability, and decision-making skills.
Benefits
- Flexible-first work model with autonomy over day-to-day work.
- The role is tied to a designated location, requires residence within reasonable proximity, may begin remotely, and may transition to a hybrid schedule with office attendance determined by the leader and organizational needs.
- Inclusive culture, equal employment opportunity, and emphasis on respect, collaboration, continuous learning, and professional development.
Tech Stack
Categories
Solutions Engineering