JetBrains

Customer Success Engineer - YouTrack

JetBrains
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12 days ago
Remote, Germany +6 moreMid Level

Responsibilities

  • Provide technical guidance and pre-sales engineering assistance to prospective customers.
  • Conduct customer onboarding, technical training, presentations, Q&A sessions, and product demonstrations.
  • Create sales, demo, and promotional materials and adapt demo setups for specific use cases.
  • Manage large existing accounts and proactively retain and develop them.
  • Act as a liaison between customers and the YouTrack product team.
  • Recruit potential partners and help existing partners develop their YouTrack deployment capabilities.

Requirements

  • Have at least three years of customer-facing experience in project management, software development, or a related discipline.
  • Speak and write English fluently.
  • Demonstrate strong verbal and written interpersonal communication skills.
  • Have a technical background, experience with developer tools, and hands-on experience in software development, QA, system administration, release automation, or a related field.
  • Have a proven track record of building and developing B2B relationships.
  • Be able to work efficiently and independently in a distributed team.
  • German language skills are a plus but are not mandatory.

Benefits

  • Remote work is indicated by the posting.
  • JetBrains is an equal opportunity employer committed to an open and inclusive workplace.

Categories

Solutions Engineering
JetBrains

About JetBrains

1,001-5,000 employees

On a mission to make software development a more productive and enjoyable experience. Make it happen. With Code.

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