5 hours ago
Remote, IndiaSenior
Responsibilities
- Develop customer applications for ServiceNow TSM/OMT focused on work order management, scheduling, and dispatch.
- Collaborate with stakeholders to identify functionality within custom ServiceNow instances.
- Enhance ServiceNow event rules to support proper CMDB binding.
- Work with technical subject-matter experts to gather environment information for service mapping and event work.
- Develop interfaces, integrated logic, and functional components using ServiceNow internal services and REST APIs.
- Install, configure, integrate, manage, and maintain ServiceNow TSM/OMT products, MID servers, discovery, service mapping, certification management, Service Graph Connectors, and Multisource CMDB.
- Configure and migrate Service Mapping patterns, identification rules, and multi-tier service discovery across environments.
Requirements
- Experience with TSM/OMT in ServiceNow and the ability to communicate and implement TSM/OMT solutions.
- Ability to develop interfaces for different user audiences using custom application models or Service Portals.
- Experience with enterprise service-oriented and distributed application architecture, including web services, data access and persistence, and client/server systems.
- Understanding of credentialless and credential-based Discovery.
- Ability to prevent duplicate CIs using CI identifiers.
- Experience extending Horizontal Discovery with custom Infrastructure Patterns and Application Patterns.
- Proficiency with the command-line console for Service Mapping and with configuring Service Mapping Identification Rules.
- Knowledge of advanced pattern configuration for multi-tier service discovery.
Benefits
- Professional growth and development opportunities.
- Healthy work-life balance and a collaborative, inclusive workplace culture.
- Equal opportunity and affirmative action employment practices, with disability accommodations available upon request.
Categories
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.