3 days ago
Hyderābād, IndiaSenior
Responsibilities
- Act as a technical point of contact for customers integrating devices, SDKs, cloud services, and APIs.
- Own issue resolution end-to-end, including reproduction, root-cause analysis, fix validation, and closure.
- Debug device-side issues involving firmware, connectivity, power, logs, and traces.
- Troubleshoot cloud systems, REST APIs, and data pipelines and analyze issues using logs, metrics, traces, and ELK.
- Translate recurring customer pain points into actionable engineering feedback.
- Use AI-assisted tools and automation to improve investigation speed, documentation, and quality.
Requirements
- Bachelor's degree in Engineering, Information Systems, Computer Science, or a related field plus 2+ years of relevant experience; alternatively, a master's degree plus 1+ year or a PhD in a related field.
- At least 1 year of academic and/or work experience with a programming language such as C, C++, Java, or Python.
- At least 1 year of academic and/or work experience with debugging techniques.
- 5+ years of experience in embedded systems, IoT, cloud platforms, or distributed systems.
- Strong Java backend programming experience and familiarity with full-stack concepts.
- Hands-on experience with REST APIs, OpenAPI or Swagger specifications, cloud-native and distributed systems, and debugging with logs, metrics, traces, and ELK or similar stacks.
- Understanding of networking, APIs, and production support practices.
- Ability to communicate complex technical topics clearly to technical and non-technical audiences.
- Nice-to-have experience includes IoT platforms, OTA updates, provisioning, large device fleets, AWS, Azure, GCP, Customer Engineering, Solutions Engineering, or Field Engineering.
About Qualcomm
Qualcomm is a public semiconductor company headquartered in San Diego, founded in 1985, that designs and sells wireless chipsets and platforms for mobile devices, automotive, IoT, and networking, notably the Snapdragon application processors and 5G modems. It also licenses a large portfolio of cellular patents to device makers, generating revenue alongside chip sales; its technology underpins many Android smartphones and emerging automotive and edge-compute systems, and it trades on NASDAQ as QCOM.