2 months ago
Responsibilities
- Assess the existing technology landscape supporting aftersales and servicing operations.
- Analyze ERP, CRM, OMS, service management, repair management, workflow, and legacy application portfolios.
- Document end-to-end system interactions across repair intake, diagnostics, execution, logistics, customer communications, and financial processes.
- Map integrations, APIs, batch processes, middleware components, and data flows.
- Assess representations of products, components, service history, warranty information, and repair events across systems and data models.
- Analyze traceability requirements for serialized products, replacement parts, and repair activities.
- Review architecture for scalability, resilience, maintainability, security, and operational supportability.
- Evaluate architecture maturity, technical debt, legacy constraints, integration patterns, data ownership, master data, interoperability, platform adoption, and data quality.
- Produce structured architecture findings, risks, recommendations, and gap assessments.
- Define future-state target architecture and conceptual and logical views for applications, integrations, services, APIs, data, and operational processes.
- Recommend architecture patterns for omnichannel service experiences, real-time visibility, customer transparency, and operational scalability.
- Lead or support platform evaluations, requirements assessment, fit-gap analysis, vendor benchmarking, proof-of-concept reviews, and future-state platform recommendations.
- Establish integration, API, and data architecture principles.
- Define phased modernization and migration strategies, legacy rationalization opportunities, platform consolidation, sequencing recommendations, and architecture roadmaps.
- Facilitate architecture workshops and build alignment among engineering, product, operations, business, and technology stakeholders.
- Present findings to enterprise architects, technology leadership, and executive stakeholders and produce executive-ready architecture deliverables.
Requirements
- Ability to work EST business hours and collaborate with North American teams.
- Willingness to travel occasionally for onsite workshops, stakeholder engagements, boutique visits, and service center assessments.
- Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect in complex enterprise environments.
- Significant experience in aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments.
- Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses.
- Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps.
- Experience with products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar industries.
- Experience working in large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes.
- Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms.
- Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems.
- Experience assessing and modernizing legacy environments and complex integration landscapes.
- Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations.
- Experience evaluating and selecting technology platforms through fit-gap analysis, vendor assessment, and solution scoring frameworks.
- Strong workshop facilitation, stakeholder management, and communication skills.
- Ability to translate operational requirements into architectural solutions for technical and business stakeholders.
- Experience leading aftersales, repair, warranty, returns, maintenance, or field-service transformation programs is preferred.
- Experience in luxury retail, watches, jewelry, automotive, manufacturing, medical devices, aerospace, or other complex repairable-product industries is preferred.
- Experience evaluating service management, repair management, warranty management, or aftersales technology platforms is preferred.
- Familiarity with Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow, SAP Service Management, Oracle Service, or similar solutions is preferred.
- Experience with MACH, composable architectures, microservices, event-driven systems, and API-first platforms is preferred.
- Knowledge of cloud-native architecture patterns and technologies, including Kubernetes and event-streaming platforms, is preferred.
- Understanding of customer service, CRM, clienteling, omnichannel experience ecosystems, and service visibility solutions is preferred.
- Experience with architecture governance, review boards, steering committees, and enterprise decision frameworks is preferred.
- Previous consulting experience leading discovery, assessment, and architecture-definition engagements is preferred.
- Experience operating within global organizations requiring scalable, multi-region technology strategies is preferred.
Benefits
- Full-time position based in Toronto, Canada.
- Comprehensive insurance plan with Gold, Silver, or Bronze coverage options and short- and long-term disability coverage, effective after three months of continuous service.
- Virtual healthcare through Dialogue via Sun Life, an Employee and Family Assistance Program, and mental health support.
- $500 Personal Spending Account for healthcare, gym memberships, transit passes, office supplies, or RRSP contributions.
- RRSP matching through a Deferred Profit Sharing Plan, with employer contributions up to 4%; DPSP participation begins after three months and vests after 24 months.
- Flexible vacation policy, including five days during the probation period and prorated vacation for the remainder of the year.
- $30 monthly personal technology reimbursement offered from day one.
- Winter holiday closure and flexible scheduling, including Friday afternoon flexibility when weekly hours are completed.
- Occasional travel for onsite workshops, stakeholder engagements, boutique visits, and service center assessments; collaboration during EST business hours.
Tech Stack
Categories
Solutions Engineering
About Valtech
Valtech is the experience innovation company. We orchestrate AI around the experience to unlock trapped enterprise value. In a world where ‘the best’ race toward ‘best practices’, we help enterprises break through and leap ahead, combining data, AI, creativity and technology to achieve true experience innovation. Solutions designed to achieve the exceptional: Experience elevation Commerce acceleration Enterprise transformation Data & AI evolution Marketing creativity & performance We work with global enterprises across retail, financial services, manufacturing and distribution, mobility, health, luxury and travel, serving clients who need a consolidated partner, not another vendor. Led by Olivier Padiou, CEO, Valtech is a network of 6,000+ people in 80+ offices across 25+ countries, including the US, UK, France, Germany, India, Canada, Brazil and Singapore. We exist to create a better way to experience the world.