10 months ago
Base Salary
$140k - $160k/yr
Responsibilities
- Translate customer pain points and objectives into implementation and onboarding plans that demonstrate business value.
- Help customers integrate Sentry into their applications and workflows, including SDK instrumentation and alert routing.
- Develop best practices, educational offerings, how-to content, videos, scripts, code samples, demos, and sales collateral.
- Advise customers on software engineering, error management, performance management, and monitoring best practices.
- Lead workshop-level customer interactions to increase product maturity and adoption.
- Share customer feedback with product and development teams to improve Sentry’s roadmap and time to value.
Requirements
- At least 3 years of experience as a Solutions Engineer, Implementation Consultant, Support Engineer, or Software Developer with customer-facing work and/or project leadership experience.
- Hands-on experience with programming languages and frameworks including JavaScript, Python, Node.js, Java, PHP, .NET, Ruby, React, React Native, iOS, and/or Android.
- Excellent communication and presentation skills.
- Strong problem-solving ability and working knowledge of software development practices.
Benefits
- Hybrid work model with Mondays, Tuesdays, and Thursdays as in-office anchor days.
- Eligibility for employee benefit plans, including incentive compensation, equity grants, paid time off, and group health insurance coverage.
Tech Stack
Categories
Solutions Engineering
About Sentry
Sentry builds application monitoring and error/performance tracking tools for software developers, delivered as a SaaS with open-source SDKs and integrations. Teams use Sentry to detect, triage, and resolve production issues across web and mobile apps; the platform is used by 200,000+ organizations. Founded in 2011 and headquartered in San Francisco, Sentry is a privately held company.