Solution Architect
Salesforce4 days ago
Remote, BrazilSenior
Responsibilities
- Serve as a trusted advisor to business and technology stakeholders and lead strategic solution discussions.
- Lead end-to-end design of scalable Salesforce solutions using Customer 360 and multi-cloud strategies.
- Translate business requirements into sustainable, value-driven technical solutions.
- Facilitate discovery sessions and functional workshops, gather requirements, define processes, and prioritize product backlogs.
- Design and document business processes and provide hands-on Salesforce configuration and prototyping when needed.
- Ensure Salesforce implementation best practices and platform governance throughout the project lifecycle.
- Coordinate cross-functional teams and act as the bridge between business stakeholders and development teams.
- Provide technical guidance, risk mitigation, solution estimations, technical proposals, and pre-sales support.
- Mentor Solution Architects, Business Analysts, and consultants.
- Lead executive-level conversations with C-level stakeholders.
Requirements
- At least 5 years of relevant experience delivering enterprise-level projects across the full lifecycle from planning through go-live.
- Proven experience as a Solution Architect delivering enterprise-scale Salesforce solutions in complex digital transformation programs.
- Strong expertise with the Salesforce Platform, including Sales Cloud, Service Cloud, Field Service, and other Salesforce Clouds.
- Experience designing scalable, secure, and maintainable Salesforce solutions across multiple clouds.
- Knowledge of Salesforce platform capabilities, declarative development, and solution architecture best practices.
- Experience working in consulting environments and leading customer-facing engagements.
- Strong stakeholder management, communication, negotiation, presentation, analytical, and problem-solving skills.
- Advanced or fluent English is required; Spanish proficiency is preferred.
- Experience with Agentforce, AI-powered Salesforce capabilities, and AI tools for solutioning and delivery is highly desirable.
- Demonstrated experience in at least one of the following industries: manufacturing, automotive, energy, utilities, financial services, insurance, healthcare, life sciences, retail, consumer goods, public sector, nonprofit, or education.
Benefits
- Salesforce offers benefits and resources intended to support balance and employee well-being.
- Reasonable accommodations are available during the application and recruiting process.
- Salesforce is an equal opportunity employer committed to an inclusive, nondiscriminatory workplace.
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.