5 months ago
Remote, AustraliaSenior
Responsibilities
- Architect and deliver production-ready conversational AI agents across voice and digital channels.
- Develop agentic systems for large-scale companies and build agents for integrated customer interaction use cases.
- Design reusable agent frameworks adapted to different industries.
- Own the AI agent lifecycle from early pilot through production launch and ongoing refinement.
- Drive design partnerships for agent architectures, self-service features, and generative development workflows.
- Integrate emerging voice models into enterprise-grade deployments.
- Establish standards for constructing, evaluating, and improving AI agents in live production settings.
- Collaborate directly with customers, business leaders, internal stakeholders, and product teams to translate business challenges into scalable automation solutions.
Requirements
- Hands-on experience building and operating end-to-end production systems at scale.
- Experience developing or operating AI/LLM-powered systems in production is a major plus.
- Working knowledge of AI agent evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
- React, TypeScript, and/or Go familiarity is advantageous.
- Customer-facing or externally led technical experience is a plus.
- Ability to communicate clearly with engineers and executives, operate in ambiguity, and align technical and business teams.
- Startup founder or early engineer experience is highly valued.
Benefits
- Individual contributor role reporting to the Vice President of NiCE Agentic AI Transformation.
- Opportunity to work directly with global enterprises and high-growth startups.
- End-to-end autonomy across the AI agent lifecycle and influence over the AI agent platform and product roadmap.
- Work at the cutting edge of AI agent development with access to current models, infrastructure, and research.
Tech Stack
Categories
Forward Deployed
About NICE
NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.