Salesforce Success Architect
InformaticaResponsibilities
- Assess strategic customers’ Salesforce Industry Cloud implementations and provide recommendations on technical architecture, solution design, application lifecycle management, reliability, security, and feature adoption.
- Serve as a subject matter expert across multiple Salesforce Industry Clouds and provide proactive and reactive guidance on architecture, technology strategy, and product best practices.
- Lead enterprise success strategies using Salesforce Einstein, Agentforce, and AI-powered analytics to optimize customer programs.
- Develop executive-level business reviews, value realization frameworks, and multi-stakeholder success plans using generative AI and human business judgment.
- Identify capability gaps, design inefficiencies, adoption barriers, risks, and whitespace opportunities, then recommend product enhancements or custom solutions.
- Collaborate with customer success managers, support engineers, product teams, and internal and external partners to resolve issues, surface feedback, and improve long-term customer outcomes.
- Define standards, playbooks, governance, and enablement practices for AI-augmented customer success work.
- Design and advise on Salesforce security, data models, integrations, APIs, middleware, event-driven architectures, and scalable high-performance implementations.
Requirements
- 8+ years of experience in software, system, or enterprise architecture.
- Expertise with Salesforce products, platform capabilities, technical governance, best practices, SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure.
- Experience with large-scale complex implementations, enterprise application integration, process orchestration, master data management, AI, analytics, and security practices.
- Deep experience with Salesforce Einstein, Agentforce, or equivalent AI-powered success platforms in a senior or strategic customer-facing role.
- Ability to synthesize AI-generated insights into executive-ready narratives and strategic recommendations, with strong business and commercial acumen.
- Ability to communicate complex technical concepts to technical, business, and executive audiences and create clear design documents.
- Experience with Salesforce security configuration, Large Data Volume considerations, Apex, JavaScript, Visualforce, Lightning Web Components, governor limits, data management, ETL, REST/SOAP APIs, MuleSoft, OAuth, Platform Events, External Objects, Salesforce Connect, and OmniStudio.
- Strong understanding of software development and delivery processes and the ability to assess architecture environments and requirements.
- Required Salesforce Admin, Platform Developer I, and JavaScript Developer certifications.
- Highly desired Certified Application Architect or System Architect credentials, Platform App Builder, Salesforce Advanced Admin, and an Accredited Professional credential in an Industry Cloud specialization.
- Expertise in multiple Industry Clouds, with primary, secondary, and tertiary areas of specialization.
Benefits
- Salesforce provides benefits and resources intended to support balance and employee well-being.
- The role includes access to AI agents and resources designed to accelerate impact.
- Salesforce offers reasonable accommodations during the application and recruiting process.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com