Feedzai

Advanced Software Engineer - Customer Success

Feedzai
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about 3 hours ago
Remote, BrazilSenior
H1B Sponsor

Responsibilities

  • Design and implement technical solutions that maximize the value of the Feedzai platform.
  • Configure, customize, and extend customer solutions using Java, SQL, and platform configuration.
  • Build and maintain integrations using REST APIs, messaging systems, asynchronous systems, and file processing.
  • Troubleshoot production issues across application, database, infrastructure, and integration layers.
  • Analyze and optimize application performance, scalability, and operational reliability.
  • Lead technical activities during implementations, upgrades, migrations, and production go-lives.
  • Support enterprise customers throughout implementation and post-production operations.
  • Review solution designs and implementation approaches for alignment with Feedzai best practices.
  • Mentor engineers and contribute to reusable implementation assets, documentation, and engineering standards.
  • Provide Product Engineering with feedback from customer implementations and operational experience.

Requirements

  • At least 7 years of professional software engineering experience.
  • Strong Java development skills, including customizing and debugging complex applications.
  • Strong SQL knowledge and database troubleshooting experience.
  • Experience designing and implementing enterprise software integrations.
  • Experience with REST APIs, messaging platforms, asynchronous systems, and file-based integrations.
  • Experience with cloud platforms, with AWS preferred.
  • Strong production troubleshooting and root cause analysis skills.
  • Experience analyzing Java application performance through thread dumps, heap analysis, and JVM tuning.
  • Solid understanding of distributed systems, software architecture, scalability, and performance.
  • Excellent communication skills and ability to work directly with customer engineering teams.
  • Ability to balance hands-on technical work with customer-facing responsibilities.
  • Experience in fraud prevention, financial services, or risk management platforms is preferred.
  • Experience with Kubernetes and containerized applications is preferred.
  • Experience with PostgreSQL and NoSQL databases is preferred.

Benefits

  • Remote work is indicated, with virtual or onsite office shadowing depending on location.
  • Training, manager support, onboarding connections, and access to company and team information are provided.
  • The role includes collaboration on active projects from the start of employment.
Feedzai

About Feedzai

501-1,000 employees

Feedzai powers trust in global finance with our AI-native financial crime prevention platform, protecting the moments where money matters most at massive scale. Our platform works tirelessly to protect every customer interaction, processing 90 billion events and securing $8 trillion in payments every year. Our modern RiskOps approach unifies Data, AI, and Control to secure the entire customer journey, offering protection across fraud prevention, identity, and AML. Top leaders and organizations in banking and payments trust us to help them build institutional confidence, ensure compliance, and modernize their risk infrastructure globally. Beyond the platform, our clients gain expert insights backed by 10 years of AI research and a global team of behavioral experts, practitioners, and data scientists. This collective intelligence turns billions of data points into a powerful, well-rounded defense. Feedzai has recently reached a valuation of $2 billion, marking us as a leader in the industry. Our mission is clear: we are building a world where financial institutions move faster than criminals, a world where fraud and risk leaders can solve problems by the billions. Our technology protects 1 billion consumers and 90 billion transactions each year.