Senior Forward Deployed Engineer
Keyfactor, Inc.4 hours ago
Remote, United KingdomSenior
Responsibilities
- Lead the technical design and execution of complex customer solutions and deployments.
- Assess technical feasibility, architecture, risks, dependencies, and integration requirements across customer environments.
- Troubleshoot and resolve complex technical and deployment challenges with Product and Engineering partners.
- Serve as a senior technical resource, escalation point, and trusted technical advisor for customer engagements.
- Develop reusable reference architectures, integration patterns, tools, and technical best practices.
- Translate customer requirements and field insights into product feedback and technical recommendations.
- Provide technical guidance from late-stage presales through implementation and production deployment.
- Mentor and provide technical guidance to FDEs and other technical team members.
- Collaborate cross-functionally to improve deployment consistency, scalability, customer time-to-value, and overall customer experience.
Requirements
- Significant experience designing and deploying enterprise security, cloud, infrastructure, or SaaS solutions in complex customer environments.
- Strong expertise in enterprise integrations, APIs, distributed systems, networking, identity, security, and cloud technologies.
- Proven ability to independently diagnose and resolve complex and ambiguous technical challenges.
- Experience across solution architecture, presales, implementation, and production deployment.
- Experience developing or contributing to reusable technical architectures, integration patterns, tools, or best practices.
- Strong customer-facing communication skills for technical and non-technical audiences.
- Ability to collaborate with and influence Product, Engineering, and other cross-functional teams without direct authority.
- Ability to work autonomously while managing multiple complex customer engagements.
- Experience mentoring or providing technical guidance to technical practitioners.
Benefits
- Remote work from London, United Kingdom.
- 25% travel requirement.
- Second Fridays, a company-wide day off on the second Friday of most months, subject to change.
- Comprehensive global benefits coverage and competitive time off.
- Paid parental leave, adoption support, and fertility support, with regional variations.
- Wellbeing resources, wellness allowance, mindfulness app membership, and Wellness Wednesdays.
- Global Volunteer Day, nonprofit matching, and three volunteer days off.
- Professional development through monthly talent development and cross-functional meetings.
- Employee-focused ambassadors, DEIB initiatives, and regular All Hands gatherings.
Categories
Forward Deployed
About Keyfactor, Inc.
Keyfactor builds PKI and machine identity management software, including certificate lifecycle automation and managed PKI (PKIaaS), used by enterprises and government agencies to secure devices, workloads, and applications. The company sells subscription software and services delivered as SaaS and on-premises. Founded in 2001 and headquartered in Independence, Ohio, Keyfactor is privately held.