Senior Site Reliability Engineer
InformaticaResponsibilities
- Lead incident detection, response, resolution, root-cause analysis, postmortems, and corrective actions.
- Design and implement automation platforms, self-healing systems, and AI-powered operational tooling using Temporal, Airflow, and Argo Workflows.
- Architect and build production observability solutions covering monitoring, logging, alerting, tracing, and autonomous remediation.
- Develop AI/ML operations tools for anomaly detection, predictive analysis, intelligent runbook automation, and prompt-engineered MCP-based agents.
- Optimize system performance, reliability, and cost through proactive monitoring and tuning.
- Define and uphold SLIs, SLOs, SLAs, error budgets, capacity plans, and reliability improvements with engineering and product teams.
- Build and ship production-grade software and evaluate human- and AI-generated code for correctness, quality, security, and performance.
- Create technical epics and implementation documentation aligned with measurable business outcomes.
- Mentor and technically coach junior engineers through pair programming, design reviews, and code reviews.
- Support a global 24/7 operations model with on-call participation and weekend coverage.
Requirements
- 5+ years of experience in systems engineering and software engineering for large-scale, internet-facing services.
- Related technical degree required.
- Hands-on experience with Docker, Kubernetes, distributed systems, Linux/Unix internals, and large-scale internet service architectures.
- Proficiency in Python and Go with strong software engineering practices, including testing, code review, and CI/CD.
- Production experience with observability platforms such as Grafana, Prometheus, ELK, Splunk, or Datadog.
- Experience with incident management, on-call operations, root-cause analysis, postmortems, SRE principles, and capacity planning.
- Hands-on experience with Temporal, Airflow, Argo Workflows, or similar workflow and orchestration engines.
- Experience applying AI/ML to operations, including anomaly detection, predictive analysis, LLM-based automation, and prompt engineering.
- Experience using AI development tools such as Claude Code, GitHub Copilot, Codex, or Cursor.
- Advanced prompt engineering skills and ability to maintain reliable, secure system context for AI outputs.
- Ability to lead high-pressure incidents, communicate technical designs to leadership, mentor engineers, and manage time-sensitive priorities.
- Ability to work in a 24/7 global operations model.
- Preferred: AI agent frameworks, MCP, LLM-powered operational tools, open-source reliability or observability contributions, AWS/GCP professional certifications, multi-cloud or hyperscale SRE experience, chaos engineering, and game day exercises.
Benefits
- Salesforce provides benefits and resources intended to support balance and employee well-being.
- The role operates in a global follow-the-sun model with 24-hour coverage, five days per week, weekend on-call participation, and 24/7 operational responsibilities.
- Salesforce provides reasonable accommodations during the application and recruiting process.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com