Senior ServiceNow Developer
Arizona State University24 hours ago
Tempe, AZ, USASenior
Base Salary
$78k - $125k/yr
Responsibilities
- Design, configure, develop, test, deploy, and maintain ServiceNow workflows, catalog items, Flow Designer automations, custom applications, forms, scripts, and platform enhancements.
- Develop and support enterprise integrations using REST/SOAP APIs, IntegrationHub, OAuth, import sets, transform maps, MID Servers, and approved integration patterns.
- Build and maintain server-side and client-side ServiceNow functionality, including Business Rules, Script Includes, Client Scripts, UI Policies, Data Policies, ACLs, UI Actions, notifications, and scheduled jobs.
- Design and enhance Service Catalog solutions including catalog items, record producers, dynamic variables, approval processes, fulfillment workflows, and reusable automation components.
- Develop solutions across ServiceNow modules including ITSM, ITOM, Discovery, CMDB, IT Asset Management, Vendor Risk Management, Security Incident Management, HRSD, GRC, and Strategic Portfolio Management.
- Investigate and resolve complex application defects, scripting errors, integration failures, workflow issues, and performance problems.
- Perform root cause analysis and implement sustainable fixes through major incident and problem management processes.
- Participate in the software development lifecycle, including technical design, development, testing, code reviews, deployment planning, release management, and post-implementation validation.
- Develop automated tests using ServiceNow Automated Test Framework and support platform upgrades, regression testing, skip-report analysis, and customization remediation.
- Support data governance, reconciliation, normalization, and quality requirements with administrators, data owners, and process owners.
- Develop approved ServiceNow AI capabilities including AI Search, Now Assist, agentic AI workflows, and other AI-enabled solutions.
- Create technical designs, integration specifications, workflow documentation, test plans, support procedures, and knowledge-transfer materials.
- Manage multiple assignments, user stories, enhancements, defects, deadlines, dependencies, and technical risks while collaborating across teams.
Requirements
- Bachelor's degree and five years of experience appropriate to the area of assignment, or an equivalent combination of experience and training.
- Thorough knowledge of ServiceNow application development, platform architecture, JavaScript, client-side and server-side scripting, Flow Designer, Service Catalog development, integrations, and ServiceNow security practices.
- Hands-on experience with ServiceNow development tools and capabilities including Business Rules, Script Includes, Glide framework, Client Scripts, UI Policies, Data Policies, ACLs, UI Actions, notifications, scheduled jobs, Automated Test Framework, App Studio, and scoped applications.
- Experience designing complex Service Catalog items, record producers, dynamic variables, approval processes, fulfillment workflows, automated business processes, and migrations from legacy workflows to Flow Designer.
- Experience designing and supporting ServiceNow integrations with identity management platforms, AWS, Salesforce, endpoint-management solutions, HR systems, and institutional data sources.
- Knowledge of REST/SOAP APIs, JSON, XML, OAuth, authentication methods, IntegrationHub, MID Servers, Discovery, import sets, transform maps, Identification and Reconciliation Engine, data synchronization, CMDB reconciliation, and integration-driven workflows.
- Working knowledge of ITSM, ITOM, CMDB, IT Asset Management, Vendor Risk Management, Security Incident Management, HRSD, GRC, CSM, CSDM, Strategic Portfolio Management, platform analytics, and ServiceNow AI capabilities.
- Ability to diagnose technical issues, troubleshoot defects and integration errors, perform root cause analysis, and implement maintainable solutions.
- Knowledge of software development lifecycle practices, testing, release management, upgrade-safe development, secure coding, and technical documentation.
- Ability to translate business and technical requirements into maintainable ServiceNow solutions and communicate technical concepts, progress, dependencies, and risks clearly.
- Ability to work independently and collaboratively, manage multiple priorities, produce high-quality documentation, and support an inclusive and psychologically safe environment.
- ServiceNow Certified Application Developer certification, ServiceNow Certified System Administrator certification, and ITIL Foundation certification are desired.
- Experience in a large, complex higher-education or enterprise environment and familiarity with Now Assist, AI Search, AI Control Tower, and agentic AI workflows are desired.
Benefits
- Full-time position based in Tempe with a flexible work environment that may include hybrid work with staff in person three days per week.
- Professional development opportunities include additional certificates and degrees through ASU programs with major tuition breaks.
- Mission-oriented work supporting more than 200,000 learners, faculty, researchers, and staff.
- Driving is not required.
- Employment is contingent on successful background and fingerprint checks.
- Applicants must be eligible to work in the United States.
Tech Stack
Categories
About Arizona State University
Arizona State University is a public research university in Tempe, Arizona, founded in 1885, serving undergraduate, graduate, and professional students on campuses across metro Phoenix and online. It offers degree programs and continuing education, with revenue from tuition, research grants and contracts, philanthropy, and state appropriations. ASU operates extensive online learning through EdPlus/ASU Online and is recognized as one of the largest U.S. public universities by enrollment.