5 days ago
Remote, WorldwideSenior
Responsibilities
- Own healthcare customer engagements from initial scoping through implementation, delivery, and post-delivery support.
- Build trusted relationships as the primary technical partner for assigned healthcare customers.
- Develop and deploy integrations, data transformations, and applications for customer-specific challenges.
- Adapt Protege’s platform capabilities to customer technical environments and deployment constraints.
- Translate ambiguous customer needs into technical plans, milestones, and implementation paths.
- Manage multiple concurrent engagements while maintaining delivery quality and customer confidence.
- Identify repeatable product opportunities and partner with product and engineering to create reusable platform capabilities.
- Handle PHI and healthcare data environments with appropriate care and regulatory judgment.
- Create playbooks, tooling, templates, documentation, and best practices from engagement patterns.
Requirements
- Experience in software engineering, solution architecture, forward deployed engineering, technical implementation, or a similar customer-facing technical role.
- Ability to own customer engagements from scoping through delivery and support.
- Strong technical execution across custom solutions, integrations, data transformations, and applications.
- Comfort operating in healthcare data environments, including sensitivity to PHI and regulatory considerations.
- Strong customer-facing communication skills and the ability to build trust with technical stakeholders.
- Ability to bridge customer needs with product and platform capabilities.
- High ownership, adaptability, and comfort in ambiguous, fast-moving environments.
- Bias toward creating reusable systems, playbooks, tooling, and best practices.
Categories
Forward Deployed
