Microsoft Power Platform Engineer Customer Service
Concentrix3 days ago
Remote, Costa RicaSenior
Responsibilities
- Develop and maintain Power Apps solutions, with a focus on model-driven app development and architecture.
- Develop Power Pages and configure, troubleshoot, and optimize Power Automate desktop flows.
- Integrate data from Dataverse, SharePoint, and other sources.
- Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center.
- Design environment strategies, security roles, licensing, capacity planning, and Data Loss Prevention policies.
- Establish and manage a Power Platform Center of Excellence.
- Assist customers with architectural decisions, provide technical training, and resolve complex application issues.
- Analyze Power Platform Admin Center reporting and Microsoft 365 audit logs.
- Support Dynamics 365 and Dynamics CRM administration, development, customization, integrations, migrations, and environment health assessments.
Requirements
- 10 years of experience in Power Platform governance, administration, and Power Apps development.
- Expertise with Power Platform Admin Center and Center of Excellence Starter Kit configuration.
- Strong proficiency in Power Apps Canvas and model-driven apps, Power Automate cloud and desktop flows, Dataverse, Power Pages, and other Power Platform components.
- Experience administering and supporting Power Platform in large-scale enterprise environments.
- Deep understanding of governance strategies, environment planning, security, licensing, capacity planning, and Data Loss Prevention policies.
- Experience with Application Lifecycle Management through Solutions and integrating data from Dataverse, SharePoint, and other sources.
- Experience delivering technical training, troubleshooting applications, and engaging with stakeholders and cross-functional teams.
- Up-to-date knowledge of Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Customer Insights - Journeys, and Dynamics 365 Field Service is desired.
- Dynamics CRM on-premises experience covering infrastructure installation, deployment, customization, configuration, integrations, cloud migration, upgrades, and architecture is desired.
- Knowledge of CRM 2015 or later build versions, SQL, IIS, networking, client-side troubleshooting, and business application performance tuning is desired.
- Advanced Microsoft certifications are preferred, and previous customer-facing consulting experience is highly desirable.
Benefits
- Remote work arrangement in Costa Rica or Mexico, listed as CRI Work-at-Home and #LI-Remote.
Tech Stack
Categories
Solutions Engineering
About Concentrix
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.